I have a question about:

Before you leave

What should I take in account about before going to a park?
Notify us of your travel group and estimated arrival time, and make any outstanding payments. You can do all of this in the Landal app, where you can also find local information.
Was this answer helpful for you? When and how will I receive confirmation of my reservation?
We will send you an email with a reservation confirmation within 24 hours. Check your junk mail as well, just to be sure. Did you lose or not receive the reservation confirmation? Please get in touch with the Contact Center. The reservation confirmation will then be resent to you. Keep your confirmation email safe and bring it with you to the park.

Tip: If you show the reservation confirmation on your phone, you won't need to print it.
Was this answer helpful for you? Where can I find the addresses and directions to the parks?
The addresses and directions to the park can be found on the applicable park page under ‘practical info’.
Was this answer helpful for you? Why do you require the specifics of my travel group?
We are required by law to register the information of all guests staying at the park. Please forward this to your MyLandal account or the app so that you can check in faster and enjoy your stay. You can also choose to add or remove a travel companion. This is applicable to travel companions who stay for the same number of days as you. So not for family/friends staying the night.
Night registration form Was this answer helpful for you? Where can I find the registration form?
The night registration form will have been added as an attachment to the booking confirmation you received by e-mail.

To simplify the process of checking in for you, please print the voucher at home, complete it in full and hand it to reception when you arrive at the park. This will minimise any waiting time at reception.
Night registration form Was this answer helpful for you?

Check in

What do I need to bring with me to the park if I want to check in?
Within 24 hours of making your booking, you will receive an e-mail with a booking confirmation and invoice. Keep these safe! You may have to show the reservation confirmation on your mobile device. Please notify us of your travel group via your MyLandal Account prior to arrival. Check to see if any outstanding amounts have been paid. When you arrive at the park, you may be asked to show identification. As a result, make sure you have these on hand.
Was this answer helpful for you? Is it possible to check in or arrive earlier for a fee?
Due to the cleaning of our accommodations, you can check in as standard at 4 p.m. We will then make certain that your accommodation is ready. Of course, you are welcome to arrive at the park from 10:00 a.m at the day of your arrival and use our park facilities. Tip: Some parks allow you to book an early check-in. Contact the park's reception for more information.
Was this answer helpful for you? I will not be able to arrive at the reception before closing time. What should I do?
In that case, please contact the park's reception by phone. They can then schedule a time for you to pick up the accommodation key. The park's phone number as well as the reception hours can be found on the relevant park's website under 'practical info’.
Was this answer helpful for you? Can I also check in at the park if I am not the main booker?
Yes, if you can show the reservation confirmation, you can also check in as a travel companion.

Only the main booker can check in at our parks in Germany. The main booker must identify himself upon arrival at the park and show the reservation confirmation. After this, the key to the accommodation will be handed over.
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Stay

I would like to receive guests during my stay. Is this possible?
It is certainly possible to receive guests in your accommodation during your stay. You must notify the park reception if the guests stay overnight in the accommodation. You will be charged for the cost of the bed linen and council taxes for the guests. It is only possible for guests to stay overnight if this does not exceed the maximum number of people that are permitted in the accommodation.
Was this answer helpful for you? Can I charge my electric car at the park?
Most parks have a charging station where two cars can be charged at the same time. Under "information" on the park page of the relevant park you can find out whether or not there is a charging station at that park.
Was this answer helpful for you? I forgot something during my stay in a Landal park. What should I do now?
Don't worry! On the 'Practical' page of the park where you stayed, you will find the telephone number of the reception with the contact details. You can contact us by phone during reception opening hours. The park will then send the forgotten item to you.
Was this answer helpful for you? Is it possible to extend my stay?
At Landal GreenParks it is possible to extend your booking just before/during your stay. This is only possible if there is still sufficient accommodation available.

To do this, please get in touch with our Contact Centre on telephone number +31-(0)70 300 35 06.
Was this answer helpful for you? Can I pay by credit card?
You can pay with standard bank passes at reception and in the restaurant. We also accept VISA and Eurocard. Except the parks:
At Landal Kasteeldomein De Cauberg, Landal De Lommerbergen, Landal Vlieduyn and Landal Amerongse Berg there cannot be paid with America Express.
Was this answer helpful for you? What are the arrival times and how long can you stay at Landal GreenParks?
You can stay at Landal GreenParks for the following durations:

Stay  Length
Weekend stay  Weekend starts on Friday at 04:00 PM* and ends on Monday at 10:30 AM (3 nights).
Midweek stay A midweek starts on Monday at 04:00 PM* and ends on Friday at 10:30 AM (4 nights). 
Week stay  A week is from Friday** at 04:00 PM* to Friday at 10:30 AM or from Monday** at 04:00 PM* to Monday at 10:30 AM (7 nights).
1,5 week stay  This is from Friday at 04:00 PM* to Monday at 10:30 AM (10 nights) or from Monday 04:00 PM* to Friday at 10:30 AM (11 nights).
2 weeks stay   This is from Friday at 04:00 PM* to Friday at 10:30 AM (14 nights) or from Monday 04:00 PM* to Monday at 10:30 AM (14 nights).

* There are a few parks (for example parks in the Denmark) where the accommodation will be available from 03.00 PM.
** In the Austrian and Swiss holiday parks, one week during the main season lasts from Saturday 3 pm to Saturday 10:30 am.

You can generally use the facilities, such as the swimming pool, on the day of your arrival from 10:00. They are also available to you the entire day of your departure. 

For a fee, you can remain on your campsite pitch until 06:00 PM, if it has not already been rented out. You can ask about this on the day of your departure before 12:00 PM. It is also possible to book a non-standard stay at many of the parks. This is possible, with the exception of public holidays and certain other holidays, but subject to availability. You can make a non-standard booking by calling the Contact Centre.

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Children

Can I reserve (extra) children’s furniture when booking?
Of course you can reserve (extra) children’s furniture. Please state when booking:
  • Child’s bed incl. bed linen (at Landal Resort Maria Alm: € 15)
  • Highchair
  • Playpen € 5,95
Was this answer helpful for you? What exactly is meant by cot?
A cot is a small bed for very young children. A cot can be a travel cot or a wooden cot. This depends on the park. Children under three years old (0 to 2 years) can sleep in a cot. Children over three must sleep in a large bed. The cot is 120 cm x 60 cm. When you make your booking, please specify whether you require a cot so we can ensure a set of bed linen for the cot € 7.50 p.p. is waiting for you.

Extra cot
At many of the parks it is possible to book an extra cot and extra bed linen for the cot (* cot bed linen). You can specify this under Extras.

*At Landal Resort Maria Alm € 15
Was this answer helpful for you? Are cots also made up?
Cots are not made up at Landal GreenParks. If you requested a cot, bed linen for the cot will be placed in the accommodation for you.
Was this answer helpful for you? From which age are children allowed to have ski lessons?
This is permitted beginning at the age of three. In the proximity of all of the parks, youngsters can take ski lessons.
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