I have a question about:

Create an account

Yes, via the my bookings button you can now also view and pay for your booking using your booking details. Here, you only need to enter the booking number, the surname of the main booker and the arrival date at the park.

We do recommend creating an account so that you can link your booking in the Landal app. And so have all the practical information to hand. If you want to know more about the Landal app, take a look here.
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You can do that easily here.

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You may already have an account. Try to log in or select ‘Forgot password’. You can then set a new password via an e-mail you will receive from us. Please check your junk e-mail just to be sure.
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Your booking is automatically added to the account linked to the email address you used to make the booking. Can’t see your booking? Check that you’re logged in with the email address to which you received the booking confirmation. If that’s correct but you still can’t see the booking, please contact the Contact Centre.
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Send an e-mail to privacy@landal.com requesting that your account be deleted. You will receive a message as soon as your account has been deleted. If you wish to use your Landal account again later and view your (old) bookings, you can simply create a new account using the same e-mail address.

Would you also like your personal data to be deleted? Please clearly indicate which data you are referring to in your request.
Good to know: we are legally obliged to store some data (temporarily). In that case, we cannot immediately comply with your request. If this is the case, we will inform you accordingly.
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Log in

To manage your booking, you’ll need an account. You can easily create one via My bookings. Check that you’re logged in with the email address to which you received the booking confirmation. If that’s correct but you still can’t see the booking, please contact the Contact Centre.

Good to know: after making a booking, it can take up to 30 minutes for it to appear in your account. So please always wait a little while before contacting us.

Are you unable to log in but still want to view or pay for your booking? Fortunately, you can do this without logging in. Go to ‘My bookings’ via the menu and select ‘Enter booking number’ under the heading ‘View your booking’.

Some parks use their own app and/or account, which means you won’t be able to find your booking in your Landal account. If this is the case, you can find this information in the email you received after making your booking.
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There are three ways how you can log in to your account, namely:
1. Log in with your e-mail address and self-generated password.

2. Log in with your e-mail address and have us send you a code. Enter the e-mail address with which you made the booking or the e-mail address of your existing account and request a code. This will be sent within seconds to the e-mail address you entered. Enter this code on the website, it actually replaces your password. Tip: also check the spam box. 

3. Log in with your e-mail address and have us send you a secure link. Enter the e-mail address with which you made the booking or the e-mail address of your existing account and request the link. It will be sent to the e-mail address you entered within seconds. Click on the link and you will be automatically logged in. Tip: also check the spam box.
 
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Please check again the details you have entered. Are there no typos? You can also log in with a code or log in link instead of a password. You can easily request this via the my booking page.

When you've forgotten your pasword, you request a new password below. It may take up to 1 minute before you receive the e-mail. Also check your spam box to be sure.

Good to know: your login details for the Landal app and website are the same.
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Go to ‘Log In’ and select ‘Forgot password’. We'll send you an email with instructions on how to reset your password.

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Try logging in with your e-mail address and select ‘Forgot password’. If your e-mail address is unknown, create a new account.
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You are trying to create a new account with an e-mail address of an existing account. Go back to the login screen and choose ‘Forgotten your password’.
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This message means we do not recognise the e-mail address or password you have entered.

Forgotten your password.
If you have forgotten your password, go to ‘Forgotten your password’ on the login page.

If your login details are correct.
Note down the e-mail address and contact us via the Contact Centre on +31 88 205 9000.
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Landal-app

You always log in with the same email address and password you use to log in on the website. Always log in with the email address that you used to make your booking with Landal. Your booking is linked to this. Forgot password? Select ‘forgot password’ when you log in. You will receive an email from us to reset your password. Make sure you also check your spam folder. Didn't receive an email? Then you probably don't have an account with this email address. Create an account 

Important: for some parks you will need a different account to reserve an activity or facility in the app. Unfortunately, these two accounts are not yet linked to each other.
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How annoying that this is not working. We have listed some steps to still log into the app.
-Make sure you have a working internet connection;
-In the app, you will see an error message, indicating whether the account does exist
-If you have an existing account at this email address, we recommend you request a new password

- Check if there is an update for the app in the App Store.
- Is this the case? Update the app to the latest version and log in again.
- Close the app completely and try again. 
- Does this not work? Then delete the app completely from your phone and download the app again.
- If this doesn't work either, request a new password.
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No, certainly not. You can still go to reception for all your questions. However, Landal has been named the most sustainable travel brand in the Netherlands. By providing important information via the Landal-app, it is possible to significantly reduce paper use on the park. That's why we strongly encourage the use of the Landal app.
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Absolutely! Select the park you want more information about and learn more about a wonderful holiday destination. Don't forget to download the Landal app.
 
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Your booking is automatically added to the account linked to the email address you used to make the booking. Can’t see your booking? Check that you’re logged in with the email address to which you received the booking confirmation. If that’s correct but you still can’t see the booking, please contact the Contact Centre.
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Unfortunately, for most parks it isn’t possible to add these bookings to the app. Don’t worry, you can still use the app without being logged in. If you'd like to make a restaurant reservation or book an activity, please give the park’s reception a call.
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Use the same log in details as for your My Landal account.
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