Frequently Asked Questions
Are the parks open?
The opening of parks might differ based on local corona measures. Please check the most up to date information in the FAQ category "Situation per country". The health of our guests and employees is of primary importance. We follow the guidelines of the local authorities in each country. This means that we will temporarily close the facilities in our parks if needed.
Does the curfew measures also apply to your holiday parks?
Yes. The curfew measures implemented by the government will also apply in our park. We kindly ask you to take this into account and stay in your accommodation between 10:00 pm and 4:30 am. Have a great time together with a good film or fun game. You are allowed to go outside to walk the dog on a leash.
Why do some parks close, and some parks stay open?
Each park is unique, the range of our facilities and the location differ per park. We therefore carefully weigh up the measures we take per country and per park. We follow local government restrictions per country. Therefore some parks might be closed (temporarily).
Are all accommodations non-smoking?
If your daily life is free from smoke, so should your holiday be! There are some non-smoking accommodations in our parks and all our children's bungalows are non-smoking. The amount of non-smoking accommodation is limited and is different for each park. Unfortunately, we cannot give you a non-smoking guarantee. With this category we have to rely on our guests to adhere to the no-smoking rule. Please state your preference when making your booking.
What are the newest parks of Landal GreenParks?
New parks are regularly opened or taken over by Landal GreenParks. The following is an overview of the latest parks that have been opened or purchased in the past five years or have yet to open.
Which parks have beauty and wellness facilities?
With the hectic daily routine of contemporary life we would all like to take the time to really relax. To feel fit and healthy, to look good, to completely relax and be utterly spoilt. At a range of our parks you can finally relax and enjoy our wonderful wellness facilities.
How many bungalows can I book?
Via the website you can book a maximum of 4 accommodations. If you’d like to book multiple bungalows you can also contact our Contact Center on tel.+31-(0)70 300 35 06. You can then book up to 9 bungalows at a time. To book more than 9 bungalows, please contact the Business Line on tel. +31 (0)88 - 205 98 88 (local rate).
I haven't received a booking confirmation yet. What should I do?
When Landal GreenParks processes your booking, Landal GreenParks sends you a booking confirmation and an invoice by e-mail within 3 days after the booking is made. You should check this confirmation for mistakes as soon as you receive it. Please inform Landal GreenParks immediately in the case of mistakes.
If you have not received your booking confirmation and invoice within 3 days of booking, you should first check your 'spam mailbox'. If you can't find the booking confirmation here also then you must contact the Contact Centre immediately. If you do not, you will not be entitled to the booking. Always check with the Contact Center staff that your e-mail address is correct. Call the Contact Centre on +31-(0)70 300 35 06.
Will I receive a payment confirmation after my payment?
If you have paid via an electronic bank transfer, you will not receive a payment confirmation.
If you have paid in “My Booking” via iDeal, PayPal or Credit Card, you will receive a payment confirmation by email.
You can check your reservation online via your booking confirmation. Click on the “My Booking” link at the top left.
If you have not yet paid, you will receive a message from us.
Unfortunately, it’s not possible as yet to view and pay for group bookings online.
Can I charge my electric car at the park?
Most parks have a charging station where two cars can be charged at the same time. Under "information" on the park page of the relevant park you can find out whether or not there is a charging station at that park.
I have lost my night registration form. What should I do?
You can digitally send us your travel group in your My Landal Account before arrival.
Can I reserve (extra) children’s furniture when booking?
Of course you can reserve (extra) children’s furniture. Please state when booking:
- Child’s bed incl. bed linen (at Landal Resort Maria Alm: € 15)
- Playpen € 5,95
How do I create an account?
You can easily create an account via the website. Go to 'Login' and then to 'No account yet'. Fill in your details and click ‘Register’. You will then receive an e-mail to confirm your account.
I have forgotten my password. What should I do?
You can create a new password by clicking on ‘Forgotten your password’ on our website. Go the login page and then click on ‘Forgotten your password’.
How do I know whether my payment was received correctly?
You will receive a confirmation email from us about your order. Did you not receive a confirmation email? First check whether this email ended up in your spam folder. If not, then please contact our Contact Centre on 0900 - 8842 (standard call charges apply).
What should I do if my payment was not successful?
If you are unable to order a gift card because your payment was not successful, please contact our Contact Centre on 0900 - 8842 (standard call charges apply). We will be pleased to provide further assistance.
How long in advance can I order a Landal Gift Card?
If you order the Landal Gift Card on a Monday before 5 pm, the card will arrive on Tuesday. If you order the Landal Gift Card on a Saturday, it will be delivered on a Tuesday.
Does Landal GreenParks also have room for meetings and events?
Yes, of course, Landal GreenParks has plenty of room at various parks in the Netherlands, Belgium and Germany for business purposes or festive occasions lasting several days combined with overnight accommodation in comfortable bungalows or apartments.
Meetings, trainings or company parties
Many of the parks have multifunctional rooms of various sizes for meetings and courses. And your company party will be in good hands at Landal. Ask about the facilities for room rental, catering, festive and active arrangements and overnight accommodation via the Business Line.
Something to celebrate with the whole family or the sports club? Or are you organising a reunion? Make it a weekend away. Everyone can stay overnight and, if you like, we can put together a sports or recreational programme. Ask about the options Landal GreenParks has to offer.
Combined courses, incentives & teambuilding
Your meeting or training will be a big success if you combine it with a sporting challenge. Adventurous outdoor sports programmes or fun indoor sports events - leave the organisation to us and your event will be a guaranteed success. What about a survival weekend, skiing, a golf clinic, anti-slip or go-cart course, highland games, four-wheel driving, abseiling or rafting? The sports activities are always supervised by professional instructors.
Can I buy a bungalow at Landal GreenParks?
Yes, it is possible to buy bungalows at Landal GreenParks. Landal GreenParks offers two attractive ways to invest in a holiday home:
- Revenue based on rental income
- Investment with a guaranteed return
Can I organise my company outing via Landal GreenParks?
Are you looking for a flexible and unique location for your company outing or for team building? Landal has a range of possibilities, all in the heart of the countryside.
GmbH Trier officeVisiting address
DE - 54296 Trier
+49-(0)1806 700 730
Varde officeVisiting address
Gl. Kjærvej 15
Dk - 6800 Varde
Information and bookings
For more information and bookings, please call the Contact Centre: +45 78 75 82 42