Frequently Asked Questions
Are the parks open?
The opening of parks might differ based on local corona measures. Please check the most up to date information in the FAQ category "Situation per country". The health of our guests and employees is of primary importance. We follow the guidelines of the local authorities in each country. This means that we will temporarily close the facilities in our parks if needed.
Why do some parks close, and some parks stay open?
Each park is unique, the range of our facilities and the location differ per park. We therefore carefully weigh up the measures we take per country and per park. We follow local government restrictions per country. Therefore some parks might be closed (temporarily).
Are face masks mandatory when visiting the parks?
At our Dutch parks it's not mandatory to wear a face mask. Wearing a face mask is only manditory in public transport.
Are you visiting the Wadden Islands? Please make sure you wear a face mask when you travel by boat. The ferry to the Wadden Islands is also a public transport.
At our parks in Germany its mandatory to wear a face mask in all public places in and around the parks.
In Austria it is mandatory to wear a face mask in banks, public transport, mountain lifts and all medical facilities. This rule doesn't apply to children under an age of 7 and people with certain illness.
Are all accommodations non-smoking?
If your daily life is free from smoke, so should your holiday be! There are some non-smoking accommodations in our parks and all our children's bungalows are non-smoking. The amount of non-smoking accommodation is limited and is different for each park. Unfortunately, we cannot give you a non-smoking guarantee. With this category we have to rely on our guests to adhere to the no-smoking rule. Please state your preference when making your booking.
What are the newest parks of Landal GreenParks?
New parks are regularly opened or taken over by Landal GreenParks. The following is an overview of the latest parks that have been opened or purchased in the past five years or have yet to open.
Which parks have beauty and wellness facilities?
With the hectic daily routine of contemporary life we would all like to take the time to really relax. To feel fit and healthy, to look good, to completely relax and be utterly spoilt. At a range of our parks you can finally relax and enjoy our wonderful wellness facilities.
I want to change my travel dates. Is this possible?
If your scheduled arrival date is more than 28 days from today’s date, it is still possible for you to change your travel date. To do so, please get in touch with our Contact Centre at: +31-(0)70 300 35 06. We will be happy to provide you with further individual assistance. The rental fee of the booking will remain the same or will be increased. If the updated booking is more expensive, you will of course need to pay the difference.
If the booking has an arrival date less than 28 days from today, it is unfortunately not possible to change the travel dates.
I would like to cancel my booking. How can I do this?
This is easy to do via your MijnLandal account. Log in and click on the booking you wish to cancel; after that, the process will be self-explanatory. Depending on the arrival date and when the booking is made, we may charge you a fee for cancellations. For cancellations made up to 28 days before the arrival date, the fee is 30% of the total travel sum. If your scheduled arrival date is within the next 28 days, you must pay 100% of the total travel sum. If you booked your stay 14 days ago or less, and the arrival date is more than 28 days in the future, you will pay no cancellation fee.
Important: When you cancel a booking, this is not the same as requesting a leisure voucher. If you have booked a stay at a moment when the park in question is closed, you are entitled to receive a leisure voucher. This will require no action on your part: we will automatically email you the leisure voucher.
How much of my travel sum will I get back if I cancel now?
If the arrival date is more than 28 days away at the time of cancellation, you are entitled to a full or partial refund. The percentage of the travel sum that you get back is determined based on how many days ago you booked. For instance:
- If you cancel within 14 days of booking your stay, you will be refunded 100% of the travel sum.
- If you cancel more than 14 days after booking your stay, you will be refunded 70% of the travel sum.
When you cancel a booking with a scheduled arrival date less than 28 days away, you are unfortunately not entitled to a refund. In such cases, you will pay 100% of the travel sum.
Temporary terms & conditions
For a limited time, special temporary terms apply to our parks in Germany*, Austria, Czech Republic, Switzerland, Denmark and Hungary. When you make a reservation for a stay at these parks in the period between 1 July and 31 August 2021, you can cancel until 28 days before arrival and receive a full refund.
* with the exception of Marissa holiday park, which is subject to Novasol’s booking terms and conditions.
This will apply when:
• the park is closed;
• the border is closed;
• a negative travel advice is in effect;
• quarantine is required upon arrival/return from holiday, in combination with a negative travel advisory;
• the above is communicated on the official government website of the destination country or the country from which you depart;
• the rental fee is at least €139.
How many bungalows can I book?
Via the website you can book a maximum of 4 accommodations. If you’d like to book multiple bungalows you can also contact our Contact Center on tel.+31-(0)70 300 35 06. You can then book up to 9 bungalows at a time. To book more than 9 bungalows, please contact the Business Line on tel. +31 (0)88 - 205 98 88 (local rate).
I haven't received a booking confirmation yet. What should I do?
When Landal GreenParks processes your booking, Landal GreenParks sends you a booking confirmation and an invoice by e-mail within 3 days after the booking is made. You should check this confirmation for mistakes as soon as you receive it. Please inform Landal GreenParks immediately in the case of mistakes.
If you have not received your booking confirmation and invoice within 3 days of booking, you should first check your 'spam mailbox'. If you can't find the booking confirmation here also then you must contact the Contact Centre immediately. If you do not, you will not be entitled to the booking. Always check with the Contact Center staff that your e-mail address is correct. Call the Contact Centre on +31-(0)70 300 35 06.
Will I receive a payment confirmation after my payment?
If you have paid via an electronic bank transfer, you will not receive a payment confirmation.
If you have paid in “My Booking” via iDeal, PayPal or Credit Card, you will receive a payment confirmation by email.
You can check your reservation online via your booking confirmation. Click on the “My Booking” link at the top left.
If you have not yet paid, you will receive a message from us.
Unfortunately, it’s not possible as yet to view and pay for group bookings online.
Can I charge my electric car at the park?
Most parks have a charging station where two cars can be charged at the same time. Under "information" on the park page of the relevant park you can find out whether or not there is a charging station at that park.
I have lost my night registration form. What should I do?
You can digitally send us your travel group in your My Landal Account before arrival.
Can I reserve (extra) children’s furniture when booking?
Of course you can reserve (extra) children’s furniture. Please state when booking:
- Child’s bed incl. bed linen (at Landal Resort Maria Alm: € 15)
- Playpen € 5,95
How do I create an account?
You can easily create an account via the website. Go to 'Login' and then to 'No account yet'. Fill in your details and click ‘Register’. You will then receive an e-mail to confirm your account.
I have forgotten my password. What should I do?
You can create a new password by clicking on ‘Forgotten your password’ on our website. Go the login page and then click on ‘Forgotten your password’.
How do I know whether my payment was received correctly?
You will receive a confirmation email from us about your order. Did you not receive a confirmation email? First check whether this email ended up in your spam folder. If not, then please contact our Contact Centre on 0900 - 8842 (standard call charges apply).
What should I do if my payment was not successful?
If you are unable to order a gift card because your payment was not successful, please contact our Contact Centre on 0900 - 8842 (standard call charges apply). We will be pleased to provide further assistance.
How long in advance can I order a Landal Gift Card?
If you order the Landal Gift Card on a Monday before 5 pm, the card will arrive on Tuesday. If you order the Landal Gift Card on a Saturday, it will be delivered on a Tuesday.
Am I obliged to pay for bed linen for a stay?
Bed linen is a mandatory rental at Landal GreenParks. The 2020 costs for this are as follows: €8.95 per person per stay and, if applicable, cot linen is €7.50 per person per child per stay. If a cot is not standardly included in the bungalow, we will charge an extra fee for the cot rental.
Can I accommodate employees in Landal GreenParks' accommodations?
It is possible to accommodate employees in the parks of Landal GreenParks. Different conditions may apply to your employees than to our other guests, for example a maximum occupancy of 1 person per bedroom. There is also a maximum number of business reservations at our parks. It is therefore possible that, if the maximum number of bungalows available for business reservations has been booked, we will not be able to accommodate your employees in our park. In that case we will do our very best to find alternative accommodation at one of our parks in the region. For more information and availability for your employees, please contact us.
Are all the accommodations furnished?
Yes, all accommodations in our parks are furnished. Besides a living room, several bedrooms and a bathroom, there is always a fully equipped kitchen. There is no inventory list of the accommodations on our website. If you have any questions about the inventory of the accommodations, please contact the reception of the park in question. You will find the contact details for each park on our website.
Does Landal GreenParks also have room for meetings and events?
Yes, of course, Landal GreenParks has plenty of room at various parks in the Netherlands, Belgium and Germany for business purposes or festive occasions lasting several days combined with overnight accommodation in comfortable bungalows or apartments.
Meetings, trainings or company parties
Many of the parks have multifunctional rooms of various sizes for meetings and courses. And your company party will be in good hands at Landal. Ask about the facilities for room rental, catering, festive and active arrangements and overnight accommodation via the Business Line.
Something to celebrate with the whole family or the sports club? Or are you organising a reunion? Make it a weekend away. Everyone can stay overnight and, if you like, we can put together a sports or recreational programme. Ask about the options Landal GreenParks has to offer.
Combined courses, incentives & teambuilding
Your meeting or training will be a big success if you combine it with a sporting challenge. Adventurous outdoor sports programmes or fun indoor sports events - leave the organisation to us and your event will be a guaranteed success. What about a survival weekend, skiing, a golf clinic, anti-slip or go-cart course, highland games, four-wheel driving, abseiling or rafting? The sports activities are always supervised by professional instructors.
Can I buy a bungalow at Landal GreenParks?
Yes, it is possible to buy bungalows at Landal GreenParks. Landal GreenParks offers two attractive ways to invest in a holiday home:
- Revenue based on rental income
- Investment with a guaranteed return
Can I organise my company outing via Landal GreenParks?
Are you looking for a flexible and unique location for your company outing or for team building? Landal has a range of possibilities, all in the heart of the countryside.
GmbH Trier officeVisiting address
DE - 54296 Trier
+49-(0)1806 700 730
Varde officeVisiting address
Gl. Kjærvej 15
Dk - 6800 Varde
Information and bookings
For more information and bookings, please call the Contact Centre: +45 78 75 82 42