Frequently Asked Questions
Are face masks mandatory when visiting the parks?
At the Dutch parks face masks are not mandatory, but it is recommended by the government.. Face masks are mandatory in all public transport.
Are you visiting the Wadden Islands? Please make sure you wear a face mask when you travel by boat. The ferry to the Wadden Islands is also a public transport.
At our parks in Germany its mandatory to wear a face mask in all public places in and around the parks.
In Austria it is mandatory to wear a face mask in banks, restaurants, public transport, mountain lifts and all medical facilities. In additon, masks must be worn if a minimum distance of 1 meter cannot be maintained. This rule doesn't apply to children under an age of 7 and people with certain illness.
Can I still book a holiday?
Yes, you can book a stay at Landal GreenParks and enjoy your holiday surrounded by nature. The measurements can differ per country. Please check the FAQ questions in the category "situation per country" for more information.
I booked through a travel agency. Can I also receive a Leisure voucher?
If you have made your booking through a travel agency, adapted conditions apply for the Leisure voucher. For more information, please contact the travel agency where you have booked.
Are all accommodations non-smoking?
If your daily life is free from smoke, so should your holiday be! There are some non-smoking accommodations in our parks and all our children's bungalows are non-smoking. The amount of non-smoking accommodation is limited and is different for each park. Unfortunately, we cannot give you a non-smoking guarantee. With this category we have to rely on our guests to adhere to the no-smoking rule. Please state your preference when making your booking.
What are the newest parks of Landal GreenParks?
New parks are regularly opened or taken over by Landal GreenParks. The following is an overview of the latest parks that have been opened or purchased in the past five years or have yet to open.
Which parks have beauty and wellness facilities?
With the hectic daily routine of contemporary life we would all like to take the time to really relax. To feel fit and healthy, to look good, to completely relax and be utterly spoilt. At a range of our parks you can finally relax and enjoy our wonderful wellness facilities.
What is a voucher?
The voucher is an online payment method to book a stay via our website. We introduced the voucher because we received many rebook requests. We understand it might be difficult to choose a different period and/ or park on the spot. With the voucher we have made it possible to book a stay at a later moment. The voucher can be redeemed in combination with a creditcard. If you do not possess a credit card, please contact our Contact Centre for booking a new stay.
How many bungalows can I book?
Via the website you can book a maximum of 4 accommodations. If you’d like to book multiple bungalows you can also contact our Contact Center on tel.+31-(0)70 300 35 06. You can then book up to 9 bungalows at a time. To book more than 9 bungalows, please contact the Business Line on tel. +31 (0)88 - 205 98 88 (local rate).
I haven't received a booking confirmation yet. What should I do?
When Landal GreenParks processes your booking, Landal GreenParks sends you a booking confirmation and an invoice by e-mail within 3 days after the booking is made. You should check this confirmation for mistakes as soon as you receive it. Please inform Landal GreenParks immediately in the case of mistakes.
If you have not received your booking confirmation and invoice within 3 days of booking, you should first check your 'spam mailbox'. If you can't find the booking confirmation here also then you must contact the Contact Centre immediately. If you do not, you will not be entitled to the booking. Always check with the Contact Center staff that your e-mail address is correct. Call the Contact Centre on +31-(0)70 300 35 06.
Will I receive a payment confirmation after my payment?
If you have paid via an electronic bank transfer, you will not receive a payment confirmation.
If you have paid in “My Booking” via iDeal, PayPal or Credit Card, you will receive a payment confirmation by email.
You can check your reservation online via your booking confirmation. Click on the “My Booking” link at the top left.
If you have not yet paid, you will receive a message from us.
Unfortunately, it’s not possible as yet to view and pay for group bookings online.
I have lost my night registration form. What should I do?
You received the night registration form with your reservation confirmation. You can download the night registration form on the website.
I did not receive a holiday magazine with my booking confirmation. What should I do?
Our organisation has decided to stop sending Holiday Magazines by post. In recent years our guests have been increasingly searching for and finding information online about their upcoming stay at Landal GreenParks. As an organisation we aim for sustainable and engaged business operations and to provide a positive contribution to nature and our environment. This is why we have decided to stop making and sending the Holiday Magazines. This will enable us to reach our organisational objectives in a sustainable and engaged way. Get inspiration for your upcoming stay via the Landal GreenParks website or App.
Can I reserve (extra) children’s furniture when booking?
Of course you can reserve (extra) children’s furniture. Please state when booking:
- Child’s bed incl. bed linen (at Landal Resort Maria Alm: € 15)
- Playpen € 5,95
How do I create an account?
You can easily create an account via the website. Go to 'Login' and then to 'No account yet'. Fill in your details and click ‘Register’. You will then receive an e-mail to confirm your account.
I have forgotten my password. What should I do?
You can create a new password by clicking on ‘Forgotten your password’ on our website. Go the login page and then click on ‘Forgotten your password’.
How do I know whether my payment was received correctly?
You will receive a confirmation email from us about your order. Did you not receive a confirmation email? First check whether this email ended up in your spam folder. If not, then please contact our Contact Centre on 0900 - 8842 (standard call charges apply).
What should I do if my payment was not successful?
If you are unable to order a gift card because your payment was not successful, please contact our Contact Centre on 0900 - 8842 (standard call charges apply). We will be pleased to provide further assistance.
How long in advance can I order a Landal Gift Card?
If you order the Landal Gift Card on a Monday before 5 pm, the card will arrive on Tuesday. If you order the Landal Gift Card on a Saturday, it will be delivered on a Tuesday.
Does Landal GreenParks also have room for meetings and events?
Yes, of course, Landal GreenParks has plenty of room at various parks in the Netherlands, Belgium and Germany for business purposes or festive occasions lasting several days combined with overnight accommodation in comfortable bungalows or apartments.
Meetings, trainings or company parties
Many of the parks have multifunctional rooms of various sizes for meetings and courses. And your company party will be in good hands at Landal. Ask about the facilities for room rental, catering, festive and active arrangements and overnight accommodation via the Business Line.
Something to celebrate with the whole family or the sports club? Or are you organising a reunion? Make it a weekend away. Everyone can stay overnight and, if you like, we can put together a sports or recreational programme. Ask about the options Landal GreenParks has to offer.
Combined courses, incentives & teambuilding
Your meeting or training will be a big success if you combine it with a sporting challenge. Adventurous outdoor sports programmes or fun indoor sports events - leave the organisation to us and your event will be a guaranteed success. What about a survival weekend, skiing, a golf clinic, anti-slip or go-cart course, highland games, four-wheel driving, abseiling or rafting? The sports activities are always supervised by professional instructors.
Can I buy a bungalow at Landal GreenParks?
Yes, it is possible to buy bungalows at Landal GreenParks. Landal GreenParks offers two attractive ways to invest in a holiday home:
- Revenue based on rental income
- Investment with a guaranteed return
Can I organise my company outing via Landal GreenParks?
Are you looking for a flexible and unique location for your company outing or for team building? Landal has a range of possibilities, all in the heart of the countryside.
GmbH Trier officeVisiting address
DE - 54296 Trier
+49-(0)1806 700 730
Varde officeVisiting address
Gl. Kjærvej 15
Dk - 6800 Varde
Information and bookings
For more information and bookings, please call the Contact Centre: +45 78 75 82 42