Frequently Asked Questions

Coronavirus
  • What is the current situation in Denmark, Austria and Switzerland?

    Denmark
    All our parks in Denmark are open, we take appropriate measures to offer you a carefree stay. With the adjustments we have made to our parks, your holiday at Landal GreenParks will look slightly different than you are used to. 

    We recommend you to our Carefree booking website for travel information.

    Austria
    Our holiday parks in Austria are open. The United Kingdom, Netherlands, Denmark and Norway will be virus variant areas for the Austrian government until January 24. Until then this means that, if you are 15 years or older and from one of these countries, you will be quarantined for 10 days after entering Austria. After 5 days, a negative PCR test allows you to leave quarantine. Have you had a booster shot, and can you provide a negative PCR test? Then quarantine is not necessary.

    After January 24 you will need a valid vaccination certificate or a recovery certificate AND a negative test certificate to travel to Austria. If you have had a booster vaccination, you do not need additional proof of testing. A vaccination certificate is valid until 9 months after the last vaccination. From 1 February, a vaccination certificate is still valid for 6 months.

     
    To check in at the park a valid vaccination certificate or confirmation of a COVID-19 infection is required for check-in. Children from 12 to 14 years of age are allowed to arrive with a negative PCR test and require further PCR and PoC tests during their stay.

    Switzerland
    With the required adjustments, all holiday parks in Switzerland are open. We take the necessary precautions to ensure that you have a worry-free stay. Because of the changes we've made to our parks, your vacation at Landal GreenParks will look a little different than you're used to.

    We recommend you to our Carefree booking website for travel information.
     

  • Why do some parks close, and some parks stay open?

    Each park is unique, the range of our facilities and the location differ per park. We therefore carefully weigh up the measures we take per country and per park. We follow local government restrictions per country. Therefore some parks might be closed (temporarily).

  • Are face masks mandatory when visiting the parks?

    The Netherlands
    In all of our Dutch parks, wearing a face mask is essential in public indoor areas. This is also the case in public transport.
    Are you planning a trip to the Wadden Islands? Then, when on the boat, make sure you wear a mouth cap. The ferry ride to the Wadden Islands is also considered public transportation.

    Belgium
    Everyone over the age of ten is required to wear a mouth cap in all public indoor areas. This also applies to our parks' interior facilities.

    Germany
    In Germany, wearing a face mask is required in all public locations and enclosed spaces, both inside and outside of parks.

    Austria
    In Austria there is a general FFP2 mask requirement outdoors (if a distance of 2 meters cannot be maintained), in public areas and in closed rooms (e.g. supermarket, public transport, cable cars, etc.), from 12 years, for children between 6 -11 years old, a tight-fitting mouth and nose mask is sufficient 

    Denmark
    It is not necessary to wear a face mask. Only at the airport are these required.

    Great-Britain
    Face masks are required in public transportation, supermarkets, stores, and hospitals. In places where this is not possible, it is also advised to keep your distance.

    Czech Republic
    In the Czech Republic, wearing a face mask is required in places where it is impossible to retain a safe distance, particularly indoors and on public transportation. Outside, wearing a mouth cap is not required.

     

All Questions
Parks and campsites
  • Are there special dog accommodations?

    Some parks have accommodations designed for a vacation with your dog.

  • Are all accommodations non-smoking?

    If your daily life is free from smoke, so should your holiday be! There are some non-smoking accommodations in our parks and all our children's bungalows are non-smoking. The amount of non-smoking accommodation is limited and is different for each park. Unfortunately, we cannot give you a non-smoking guarantee. With this category we have to rely on our guests to adhere to the no-smoking rule. Please state your preference when making your booking.

  • What are the newest parks of Landal GreenParks?

    New parks are regularly opened or taken over by Landal GreenParks. The following is an overview of the latest parks that have been opened or purchased in the past five years or have yet to open.

All Questions
Changes and cancellations
  • I want to change my travel dates. Is this possible?

    If your scheduled arrival date is more than 28 days from today’s date, it is still possible for you to change your travel date. To do so, please get in touch with our Contact Centre at: +31-(0)70 300 35 06. We will be happy to provide you with further individual assistance. The rental fee of the booking will remain the same or will be increased. If the updated booking is more expensive, you will of course need to pay the difference.

    If the booking has an arrival date less than 28 days from today, it is unfortunately not possible to change the travel dates.

     

  • I would like to cancel my booking. How can I do this?

    This is easy to do via your MijnLandal account. Log in and click on the booking you wish to cancel; after that, the process will be self-explanatory. Depending on the arrival date and when the booking is made, we may charge you a fee for cancellations. For cancellations made up to 28 days before the arrival date, the fee is 30% of the total travel sum. If your scheduled arrival date is within the next 28 days, you must pay 100% of the total travel sum. If you booked your stay 14 days ago or less, and the arrival date is more than 28 days in the future, you will pay no cancellation fee.

    Important: When you cancel a booking, this is not the same as requesting a leisure voucher. If you have booked a stay at a moment when the park in question is closed, you are entitled to receive a leisure voucher. This will require no action on your part: we will automatically email you the leisure voucher.

     

  • My personal details on the booking are incorrect. How can I change them?

    If the personal details in your booking are incorrect, please contact the Contact Centre via tel. +31-(0)70 300 35 06.

All Questions
Reservations and payment
  • How many accommodations can I book at once?

    A maximum of 4 accommodations at the same time can be booked via our website. You can put together your combination reservation at one park and for one travel period. The bungalow types can be different and can also be a combination of a bungalow and a camping pitch. When you book several bungalows at the same time, you only pay reservation costs once. Do you prefer to book several bungalows next to each other? Which can! Select the desired house numbers in preferences (you only pay preference costs once).

    Do you want to book more than 4 bungalows at the same time? Please contact our Contact Center. Do you want to book more than 25 accommodations at the same time? Then you can contact our Business Line department. The telephone number of this department is +31 (0)88 - 205 98 88.

  • Do I get a special discount if I book multiple accommodations at once?

    No, there is no special discount when booking multiple accommodations at once. However, you only pay reservation costs and any preference costs once.

  • In which cases can I only book my accommodation by phone?

    If you want to book for arrival on the same day, you can only book your accommodation by phone. We will then contact the park to make sure that your selected accommodation is ready in time. Also when there is only one of your accommodation type left, you may only be able to book by phone. We will be happy to tell you more about the location of your accommodation, so you know exactly what to expect when you arrive at the park.

All Questions
Arrival and stay
  • Can I reserve (extra) children’s furniture when booking?

    Of course you can reserve (extra) children’s furniture. Please state when booking:

    • Child’s bed incl. bed linen (at Landal Resort Maria Alm: € 15)
    • Highchair
    • Playpen € 5,95

  • What documents do I need to check in at the park?

    You will receive your booking confirmation and invoice by e-mail within 24 hours of making the booking. You should keep this in a safe place, print it out and bring it with you to the park. You can also show us your booking confirmation on your mobile phone. You can digitally send us your travel group in your My Landal Account before arrival. When you arrive at the park you may be asked for proof of identity. Please ensure you have this to hand.

All Questions
My Landal account
  • I haven't received a verification email to confirm my account, what should I do?

    It may take a few minutes before you receive the email. Wait a few minutes and then check your inbox. Also check your spam folder. 
    Still can't find the email? Try creating your account again and carefully check that you have made no spelling mistakes when entering your email address. Please contact us if you have tried everything and are still unsuccessful. 

     

  • My Landal is down What do I do now?

    If the website is down, we recommend logging in to your account at a later time or try again the next day. In the meantime we will be working hard to resolve the outage as quickly as possible.

All Questions
Landal app
  • What information can I find in the Landal app?

    The Landal app includes information about the facilities, activities and any available restaurants or food and beverage services at the park where you are staying. Here you can view the opening hours and the contact information for the reception, and make reservations if needed. The park map in the app helps you find your way around. You can also discover activities and attractions in the region around the park. Link your stay to the app by logging into your My Landal account and get ready for your upcoming stay! 

  • Can I also use the Landal app if I don't have a reservation?

    Absolutely! Select the park you want more information about and learn more about a wonderful holiday destination. 

  • I only see one upcoming stay listed in the Landal app, but I have multiple stays coming up. Is this correct?

    Yes, this is correct. At the moment you will only see your first upcoming stay in the app. Once you have completed this stay, the next stay will appear in the app. 

All Questions
Gift card
  • How do I know that my order was successful?

    You will receive a confirmation email from us about your order. Did you not receive a confirmation email? First check whether this email ended up in your spam folder. If not, then please contact our Contact Centre on 0900 - 8842 (standard call charges apply).

  • How is my Landal Gift Card packaged?

    When you order a gift card that will be received by post, the card is packaged in a leaflet and is sent out in an envelope with an accompanying letter.

  • How long in advance can I order a Landal Gift Card?

    If you order the Landal Gift Card on a Monday before 5 pm, the card will arrive on Tuesday. If you order the Landal Gift Card on a Saturday, it will be delivered on a Tuesday.

All Questions
Temporary housing
  • I want to book a long-term stay at one of your parks, how does this work?

    Please tell us your wishes for a long-term stay (preferred park, period and number of persons) and we will send you a price quote by e-mail. If you agree, we will require your address and contact information to draw up the agreement for you. After we send you the agreement, the bungalow is temporarily reserved for you. As soon as we have received your signed agreement, we will convert this temporary reservation into a definite reservation. Within a few days you will receive the invoice by email with the different payment terms. The down payment (first term) has to be paid within two weeks after signing, the remaining amount will be divided over different payment terms. If the arrival date of the stay takes place within four weeks, counting from the booking date, the first four weekly instalment must also be paid in advance. Landal Business Line applies a notice period of four weeks. Of course, you can read all the conditions in the agreement we send you when you want to book a long-term stay. 

  • Will it be necessary to move during the rental period?

    If you rent long-term accommodations at one of our parks, you may be required to move during your stay. Some parks require you to move every three months, others do not. It is also possible that because of many preferential bookings during the holiday periods, you may not be able to book a stay in one and the same accommodation. We will note it in the price quote if an interim move will be required during the rental period. Of course, we always do our best to offer a stay that does not require an interim move.

  • Am I obliged to pay for bed linen for a stay?

    Bed linen is a mandatory rental at Landal GreenParks. The 2020 costs for this are as follows: €8.95 per person per stay and, if applicable, cot linen is €7.50 per person per child per stay. If a cot is not standardly included in the bungalow, we will charge an extra fee for the cot rental.

All Questions
Other subjects
  • Does Landal GreenParks also have room for meetings and events?

    Yes, of course, Landal GreenParks has plenty of room at various parks in the Netherlands, Belgium and Germany for business purposes or festive occasions lasting several days combined with overnight accommodation in comfortable bungalows or apartments.

    Meetings, trainings or company parties
    Many of the parks have multifunctional rooms of various sizes for meetings and courses. And your company party will be in good hands at Landal. Ask about the facilities for room rental, catering, festive and active arrangements and overnight accommodation via the Business Line.

    Party arrangements
    Something to celebrate with the whole family or the sports club? Or are you organising a reunion? Make it a weekend away. Everyone can stay overnight and, if you like, we can put together a sports or recreational programme. Ask about the options Landal GreenParks has to offer.

    Combined courses, incentives & teambuilding
    Your meeting or training will be a big success if you combine it with a sporting challenge. Adventurous outdoor sports programmes or fun indoor sports events - leave the organisation to us and your event will be a guaranteed success. What about a survival weekend, skiing, a golf clinic, anti-slip or go-cart course, highland games, four-wheel driving, abseiling or rafting? The sports activities are always supervised by professional instructors.

  • Can I buy a bungalow at Landal GreenParks?

    Yes, it is possible to buy bungalows at Landal GreenParks. Landal GreenParks offers two attractive ways to invest in a holiday home:

    • Revenue based on rental income
    • Investment with a guaranteed return

  • Can I organise my company outing via Landal GreenParks?

    Are you looking for a flexible and unique location for your company outing or for team building? Landal has a range of possibilities, all in the heart of the countryside. 

All Questions
Selfservice In your Landal account you can view your reservation, make a term payment and change your reservation.

Download the Landal GreenParks App

By using the app, you can quickly and easily have up-to-date and useful information for your stay in the palm of your hand. The app gives you the park map, the activities overview and fun tips for things to do in the surrounding area.

Other information

Contact Center

For more information and reservations, you can get in touch with our Contact Centre on:

 +31-(0)70 300 35 06

Opening hours Contact Centre
Monday to Friday from 8:00 AM - 8:00 PM
Saturday, Sunday and holidays from 10:00 AM - 3:00 PM 

Contact details

The address and the route information for each park is shown under 'Practical info' in the menu.
All parks

Press

At the Landal GreenParks newsroom for press and bloggers, all the news is shared for the sustainable, tourist, leisure, national, and regional press.

Landal GreenParks VAT and Chamber of Commerce number

Landal GreenParks VAT number NL802366739B01
Chamber of Commerce registration number: 27052417

Dormio Resort Eifeler Tor

For new bookings or questions about an excisting booking at Dormio Resort Eifeler Tor, you can contact us by phone via: +31 (0) 703003522.
The opening hours differ from the Landal times, namely:
Monday to Friday: 09.00 - 17.00 hours
Saturday and Sunday: 10.00 - 15.00 hours
Public holidays: closed
 

Offices

The Hague Head Office

Visiting address
Bezuidenhoutseweg 78
2594 AX Den Haag
+31-(0)70-300 35 35 (not for buying, sales, information, or reservations)

Postal adress
PO Box 95991
CZ Den Haag

Zwolle office

Administration and Projects
Hanzelaan 320-328
8017 JP Zwolle 
+31-(0)88-205 96 00 (general number)
+31-(0)88-205 97 00 (for owners and managers)

Postal address:
PO Box 40224
8004 DE Zwolle

GmbH Trier office

Visiting address
Max-Planck-Straße 12
DE - 54296 Trier
Germany
+49-(0)1806 700 730

Varde office

Visiting address
Gl. Kjærvej 15
Dk - 6800 Varde
Danmark

Information and bookings
For more information and bookings, please call the Contact Centre: +45 78 75 82 42
Have not found what you were looking for?
We are happy to help you! If you have questions about your booking, keep your
reservation number on hand. Then we can help you faster.