Service & Contact

For bed linen, you pay an extra amount on top of the rent of the accommodation, which you take standard with us. Bed linen cannot be cancelled. The bed linen package consists of a cover for the duvets, pillows and the mattress. The price we charge depends on the group you are travelling with, you will find this in your account. In our luxury and extra luxury accommodation, the beds have already been made. Did you not book a luxury accommodation but would like your beds to be made up? You can book this in your account under extras, a great way to start your holiday! Towels are not included in your booking, but you can add these to your account under extras. You will receive 2 towels per package ordered. So if you order 1 package, you will receive 2 towels. If you order 2 packages, we will provide 4 towels.

Yes, you can make free use of wifi in your booked accommodation and throughout the park*! How to connect varies per park. Go via the Landal app to 'Park' and select 'Contact reception', where you will find more information. At the few parks where we do not offer free wifi, you can book extra wifi via your account. Are you at the park and do you have questions about logging in? Please contact the park reception desk.

Exceptions
At the parks Landal Villapark Livingstone, Brandnertal and Nieuwvliet-Bad we do not offer free wifi. Here you can book extra wifi via your account or the reception against payment. At holiday park Piperdam and glamping Neufchâteau, you can use wifi in central areas, such as the reception and restaurants, but not in the accommodations.

Notify us of your travel group and estimated arrival time, and make any outstanding payments. You can do all of this in the Landal app, where you can also find information about the park such as the address, the park map and details of your booking. In addition, you can easily contact the reception desk and see what there is to do in the area. We recommend that you download the app before you leave.  That way you will have all the important information at hand!

If your scheduled arrival date is more than 28 days from today’s date, it is still possible for you to change your travel date. To do so, please get in touch with our Contact Centre on: +31-(0)70 300 35 06. We will be happy to provide you with further individual assistance. The price of the booking will remain the same or will be increased. If the updated booking is more expensive, you will of course need to pay the difference.

If the booking has an arrival date less than 28 days from today, it is unfortunately not possible to change the travel dates.

This is easy to do via your MijnLandal account. Log in and click on the booking you wish to cancel; after that, the process will be self-explanatory. Depending on the arrival date and when the booking is made, we may charge you a fee for cancellations. For cancellations made up to 28 days before the arrival date, the fee is 30% of the total travel sum. If your scheduled arrival date is within the next 28 days, you must pay 100% of the total travel sum. If you booked your stay 14 days ago or less, and the arrival date is more than 28 days in the future, you will pay no cancellation fee.

Important: When you cancel a booking, this is not the same as requesting a leisure voucher. If you have booked a stay at a moment when the park in question is closed, you are entitled to receive a leisure voucher. This will require no action on your part: we will automatically email you the leisure voucher.