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gift-card-aanschaffen

How can I be sure that my order has been successful?
You will receive a confirmation e-mail if you have chosen to receive the gift card by post. This includes an order number. Did you not receive this? Firstly check if it has ended up in your junk e-mail. Is this not the case? Then please contact our Contact Centre on +31 88 205 9000.
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How is my Landal Gift Card packaged?
Have you chosen to receive your gift card by post? You can choose a gift card with an image of a forest or the beach. You will receive the gift card at home with a cover in which you can place your gift card. A nice way to give something! You will also receive a letter with further information about the gift card.
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I have ordered a gift card. When will I receive this?
You will receive the gift card the next working day if you place an order on workdays before 5 pm. You will receive the gift card on the Tuesday if you place an order over the weekend. And are you opting for an online gift card? Then you will receive this by e-mail the same day.
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Where can I buy a Landal Gift Card?
You can buy these online. You can choose an amount between €5 and €150. Opt to receive the gift card by post or by e-mail.
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Does Landal also sell business gift cards?
You can also buy the gift cards as a business present. It is only not possible to order gift cards in bulk with an invoice. This is why we recommend that you buy gift cards mainly for private use.
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What do I have to do if I have not received a code by e-mail to activate my gift card?
Please check your junk e-mail just to be sure. Have you not received an e-mail from us there either? Then please contact the Contact Centre on +31 88 205 9000.
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Gift card

How can I be sure that my payment was successful?
You can be sure that it has been successful if you receive a confirmation e-mail or an order confirmation. Did you not receive a confirmation e-mail? Then please check your junk mail first of all. If you can't find it there either, then please contact the Contact Centre on +31 88 205 9000.
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How do I exchange a Landal Gift Card?
You can do this while booking your holiday. You enter the card number and the security code of the gift card when checking out. Do you have a physical gift card? You will then find the security code on the back of the card – simply scratch it off. The credit of the gift card is then automatically deducted from any outstanding amount. Is there still an amount outstanding after this? Then you can pay using another payment method.
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I have already made a booking. Can I still use my Landal Gift Card?
Yes, you can do this. You can view your booking and request payment information in your account section, under 'my reservation'. There you can pay the outstanding amount using the gift card. Have you redeemed the gift card and is there still an amount outstanding? Then pay this using a different method. Good to know: the gift card can only be exchanged when paying for a booking, not at the park itself.
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Are there also parks where I cannot redeem my gift card?
Yes. Unfortunately, you cannot spend the gift card during a stay in Great Britain. It is also not possible to spend your card at our partner parks of Dormio/ Summio and Novasol.
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Do I have to spend a Landal Gift Card in one go?
Not at all, this is not necessary. You can spend it during your next stay if you have not used the entire amount of your gift card. Would you like to know what is left? Check the balance on your gift card here.
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How can I activate my gift card?
For security reasons, the balance on the gift card will not yet have been activated when we send it to you. You can easily do this yourself by using the activation code that you received by e-mail. Choose 'Activate gift card' and enter the number of your gift card, along with the activation code. Your gift card is now ready to be used.
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What should I do if my card doesn't work?
Did you receive the gift card by post? Don't forget to activate it with the code we sent you via e-mail. Choose 'Activate gift card' and enter the number of your gift card, along with the activation code. Your gift card is now ready for use. Is the gift card still not working? Then please contact the Contact Centre on: +31 88 205 9000.
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What is the balance (remaining) on my Landal Gift Card?
You can check the balance on your Landal Gift Card here.
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Where can I find the security code?
You will find the six-digit code on the back of the gift card (below the scratch layer). We will send you the security code, along with the number of the card by e-mail for a digital gift card. You will need this code if you wish to redeem the gift card or to check the balance.
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How long is my Landal Gift Card valid for?
Firstly, activate your gift card. Your gift card remains valid for three years once activated. You do not need to activate gift cards that you have received by e-mail. They remain valid for three years from the date of issue. You will find this date in your e-mail.
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Discounts

Do I get a special discount if I book multiple accommodations at once?
No, there is no special discount when booking multiple accommodations at once. However, you only pay reservation costs and any preference costs once.
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How can I book using a discount voucher?
Do you have a discount code and do you want to use it for a new booking? Then go to the URL associated with this discount code. Each discount promotion includes a unique promotion code. You can see which conditions apply on this page. Have you already made a reservation and you still want to apply the discount code? Then please call the Contact Centre on +31 88 205 9000 within 14 days. Did you make the reservations more than 14 days ago? Then unfortunately you can no longer apply the discount code.
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