Carefree on your Winter Sports Holiday
Free cancellation up to 1 day before arrival and 100% money back.*
Current situation at the Landal parks in Europe
-
What is the current situation in Denmark, Austria and Switzerland?
Denmark
All our parks in Denmark are open, we take appropriate measures to offer you a carefree stay. With the adjustments we have made to our parks, your holiday at Landal GreenParks will look slightly different than you are used to.
We recommend you to our Carefree booking website for travel information.
Austria
Our holiday parks in Austria are open. The United Kingdom, Netherlands, Denmark and Norway will be virus variant areas for the Austrian government until January 24. Until then this means that, if you are 15 years or older and from one of these countries, you will be quarantined for 10 days after entering Austria. After 5 days, a negative PCR test allows you to leave quarantine. Have you had a booster shot, and can you provide a negative PCR test? Then quarantine is not necessary.
After January 24 you will need a valid vaccination certificate or a recovery certificate AND a negative test certificate to travel to Austria. If you have had a booster vaccination, you do not need additional proof of testing. A vaccination certificate is valid until 9 months after the last vaccination. From 1 February, a vaccination certificate is still valid for 6 months.
To check in at the park a valid vaccination certificate or confirmation of a COVID-19 infection is required for check-in. Children from 12 to 14 years of age are allowed to arrive with a negative PCR test and require further PCR and PoC tests during their stay.
Switzerland
With the required adjustments, all holiday parks in Switzerland are open. We take the necessary precautions to ensure that you have a worry-free stay. Because of the changes we've made to our parks, your vacation at Landal GreenParks will look a little different than you're used to.
We recommend you to our Carefree booking website for travel information. -
What is the current situation in the Netherlands, Belgium and Germany?
Netherlands
All of the parks in the Netherlands are now open. You are most welcome to visit one of our parks.
We recommend visiting our Carefree booking page for travel information from the local government as well as the special corona rebooking flexibility.
Belgium
All of Belgium's parks are open. You are most welcome to visit one of our parks.
We take the necessary precautions to ensure that you have a worry-free stay. Because of the changes we've made to our parks, your vacation will look a little different than usual. At this time, not all facilities and activities can be opened.
Germany
Our holiday parks in Germany are open.
The United Kingdom is currently a high risk country for the German government . All travelers from 6 years need a 3G certificate. When uploading a vaccination or recovery certificate before arrival online, then no quarantine is needed. All travelers with a negative test result have to go into quarantine for 10 days and can test free as of the 5th day. For children younger than 6 years the quarantine ends automatically after 5 days.
-
What is the current situation in Great Britain?
Our parks in the United Kingdom are open. To enter the UK, you must show proof of a full vaccination record. We hope to see you again at one of our parks soon!
More information regarding our particular Corona rebooking flexibility can be found on our Carefree booking page.
Complaints
-
I have a complaint about the resort. Where can I make my complaint?
Despite all care and effort, it may happen that you have a complaint about your stay at Resort Hof van Saksen. In the first instance, you should report this complaint to the on-site reception so that we can offer you the opportunity to resolve the complaint on site.
If, despite the resort's efforts, a complaint is not resolved to your satisfaction, you have the option, no later than 1 month after the departure of your stay, to submit the complaint in writing to:
Hof van Saksen
Guest Services Department
PO Box 21
9450 AA Rolde
or by e-mail to gastenservice@hofvansaksen.com, stating your reservation number, name and address, date of stay, park name and accommodation number. The complaint will then be handled with the utmost care.
Complaints submitted will be answered within a period of 14 days, starting from the date of receipt. If a complaint requires a foreseeably longer processing time, a reply will be sent within the 14-day period with an acknowledgement of receipt and an indication of when you can expect a more detailed response. If this also does not lead to a satisfactory solution, you have the option, no later than 3 months after departure from the holiday resort, to have the complaint dealt with by the Recreation Disputes Committee in The Hague or to bring the complaint before the court competent under the law. The decision of this committee has the force of a binding opinion.
Detailed information can be found in our General Terms and Conditions (GTC). -
I have a complaint about Landal GreenParks. Where can I make this complaint?
If you have a complaint about Landal GreenParks, you can submit it in writing to
Landal GreenParks B.V.
Guest Service Department
PO Box 95991
2509 CZ The Hague
or by e-mail to gastenservice@landal.com, stating the reservation number, name and address, date of stay, park name and accommodation number. The complaint will then be handled with the utmost care.
See the complaints procedure for more information. For detailed information, please refer to our General Terms and Conditions.
Discover our facilities
{{#items}}
{{/items}}
{{#label}}
{{label}}
{{/label}}
Welcome to Landal Salztal Paradies
The countless hiking trails invite you to leave your car behind and enjoy the relaxing nature and clear mountain air on foot. Relax in the sauna area with ice grotto in Bad Sachsa. The children will live it up on the water slide and in the wave pool. Don't forget to discover the Harz, because this area holds many cultural gems and there are many activities available. For example, visit the 'imperial city' of Goslar or the UNESCO city Quedlinburg.