I have a question about:

Arrival at the park

Can visitors come to visit me during my stay?
It is certainly possible to receive guests in your accommodation during your stay. You must notify the park reception if the guests stay overnight in the accommodation. You will be charged for the cost of the bed linen and council taxes for the guests. It is only possible for guests to stay overnight if this does not exceed the maximum number of people that are permitted in the accommodation.

Please note: if visitors stay overnight, the number of beds in the accommodation may not be exceeded. In other words, in 4-person accommodation, a maximum of 4 people may stay overnight.
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What do I need to bring with me to the park if I want to check in?
Within 24 hours of making your booking, you will receive an e-mail with a booking confirmation and invoice. Keep these safe! You may have to show the reservation confirmation on your mobile device. Please notify us of your travel group via your Account or the Landal-app prior to arrival. Check to see if any outstanding amounts have been paid. When you arrive at the park, you may be asked to show identification. As a result, make sure you have these on hand.
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Is it possible to check in or arrive earlier for a fee?
Unfortunately it's not possible to check in before 16:00. As we are busy making sure your accommodation is clean and fresh! It is possible to arrive earlier at the park and use our facilities. Or already discover the surroundings, take a look at the Landal-app for all the tips in the area.
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Can I also check in at the park if I am not the main booker?
Yes, if you can show the reservation confirmation, you can also check in as a travel companion.

Only the main booker can check in at our parks in Germany. The main booker must identify himself upon arrival at the park and show the reservation confirmation. After this, the key to the accommodation will be handed over.
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The main booker is not present during the stay. How do I check in?
The main booker does not need to be present in person at check-in. In this case, we would like to receive your booking details via the link below. Please provide the name, e-mail address and telephone number of the person who will check in instead of the main booker under 'comments'. We will then pass this on to the park where you will be staying. If you are staying at a park with a digital key, make sure someone else has the digital key in the Landal app.
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I arrive after reception closing time, what should I do?
This is of course no problem. Are you using the digital key? Make sure you complete the pre-arrival checklist before arriving at the park. Then you will open the door of your accommodation via the key on your phone. And you won't have to go to reception.

If you go to a park without the digital key, please let us know what time you expect to arrive via the form below. We will pass this on to the reception of the park.
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What are the arrival and departure times?
You are welcome to check in at the park from 16:00. Check-out is on day of departure until 10:30. There are some parks that deviate from these times. So always check your booking confirmation or have a look in the Landal-App before departure. Here you will find the exact times. If the park has facilities, you are welcome to use the park's facilities before 16:00.

Please note: for parks in the United Kingdom the check-out is on the day of departure until 10:00.
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About the accommodation

What is present in the accommodation?
It's always good to know what's already in your accommodation and what you might need to bring with you! View the booking details by logging into your account or Landal-app. You can select 'View the accommodation' from the address details. Below the map is a list of features that show what is present.This way, you'll know for example whether you should bring coffee pads or cups, and if a high chair is available. Useful!

On arrival in the accommodation, you will find a package with washing-up liquid/dishwasher tablets, dishcloth and washing-up brush. Towels and tea towels are not standard in the accommodation. Would you like to book extra? You can do so via 'extras' in your account. In some large and luxury accommodations they are included. If they are included you can find this among the accommodation features.

You are welcome to visit the park/minimarket for necessities such as toilet paper, dishwashing liquid, and coffee (if the park where you are staying has one).
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Where can I find the house number of my booked accommodation?
The house number is finalized upon arrival at the park. Would you like to know the house number before? That is possible! The provisional house number of your accommodation can be found in the Landal app and in your MyLandal account from 1 week before arrival.
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How many people can stay in the accommodation?
The name of the accommodation indicates how many people the accommodation is suitable for. For example: 4-person accommodation 4EL. This figure represents the number of beds available in the accommodation. It is not possible to stay in the accommodation with more than one person due to safety regulations. As a result, no additional beds/camping beds/air mattresses are permitted in the accommodation.

A child under the age of three will be recognized as an extra person (unless stated otherwise). The child can sleep in a cot. Each accommodation allows only one child to sleep in a cot (unless stated otherwise).
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Are pets allowed in the accommodation?
A maximum of one or two pets are allowed at almost all the parks.
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What exactly is meant by cot?
A cot is a wooden cot or camp bed measuring 1.20 x 0.60 m. It is suitable for children up to 3 years old. Children aged 3 and over sleep in a single bed.

You can find the type of cot in your accommodation in your account. The cot linen is automatically added to your booking at an extra charge.

Extra children's bed
At many parks it is possible to book an extra children's bed against a fee (including children's bed linen).
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Where can I find information about the interior of the accommodation?
In your account or via the Landal-app, you can view your booked accommodation. The details and the floor plan for your accommodation will then be displayed.
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Are bed linens and towels provided?
For bed linen, you pay an extra amount on top of the rent of the accommodation, which you take standard with us. Bed linen cannot be cancelled. The bed linen package consists of a cover for the duvets, pillows and the mattress. The price we charge depends on the group you are travelling with, you will find this in your account. In our luxury and extra luxury accommodation, the beds have already been made. Towels are not included in your booking, but you can add these to your account under extras. You will receive 2 towels per package ordered. So if you order 1 package, you will receive 2 towels. If you order 2 packages, we will provide 4 towels.
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What is meant by cot linen?
If you have indicated that you wish to use a cot, we will provide the cot linen. For example, we make sure that the mattress of the cot is covered cleanly with an under sheet, which sits completely under the mattress. The package also includes a children's blanket (blanket incl. fitted sheet attached) that you can use. Of course, you can also bring your own blanket or sleeping bag for the baby. The cot linen is compulsory though, so a fitted sheet is always present for hygiene. Please note that charges are also made for the cot linen.
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Arrange in advance

I have booked a stay at a park that is now part of Dormio/Summio, what now?
Have you received an email that your booked park is no longer part of Landal GreenParks? Please check this page for frequently asked questions regarding the Dormio/Summio takeover.
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How do I specify which beds I want to have made?
By default, the double bed is made up and, depending on the number of people you come with, the other beds as well. Do you have other preferences? Check the layout of the accommodation on the park page. Use the link below to indicate your preference for the made-up beds. Use the comments field.
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How do I specify which day I want to gourmet?
Have you booked a gourmet package for your stay? Please let us know via the link below when you would like to make use of this. We would like to hear this at least one day before 12:00 noon. We will pass this on to the park where you will be staying.
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What should I take in account before going to a park?
Notify us of your travel group and estimated arrival time, and make any outstanding payments. You can do all of this in the Landal app, where you can also find information about the park such as the address, the park map and details of your booking. In addition, you can easily contact the reception desk and see what there is to do in the area. We recommend that you download the app before you leave.  That way you will have all the important information at hand!
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I would like to rent a bicycle. How do I do this?
You can easily arrange this online or via the app at many of our parks. Does this not apply to your park? Please contact the reception of the park or arrange it during your stay. You can rent a bicycle for the next day and all the following days/months. Well, there you have it. We rent out city bicycles, e-bikes and cargo bikes. Would you like to rent a bicycle for the same day? Please contact the reception of the park. We will be happy to assist you. Good to know: whereas bicycles can be hired for a whole day, go-karts/family bicycles can be hired by the hour.
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What does a ski pass cost?
The cost of a ski pass varies per ski resort and depends on the number of days you want to ski.

In addition to this, the ski resorts Brandnertal/Montafon and Ski amadé have announced dynamic prices for the 2022/23 ski season. The earlier you buy your ski pass online, the cheaper it is compared to the box office prices.
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Do the winter sports parks provide ski lessons?
Ski courses can be taken and equipment rented at all ski schools located in the immediate vicinity of our winter sports parks in Austria, Switzerland and the Czech Republic. We recommend booking your ski course in advance if possible to guarantee yourself a place during your holiday.
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For on the road

Where can I find the addresses of the parks?
The addresses of the park can be found on the applicable park page under ‘practical info’.
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