I have a question about:

At the park

Can I barbecue at the park?
Yes, at some of the parcs you can barbecue at the accommodation. There are a few exceptions: if you have booked an apartment or there is extreme drought. If in doubt, ask at the park reception on arrival. Barbecuing is generally prohibited at Landal Forest Your Nature. Did you know that at several parks there are some accommodations that include your own Green Egg Barbecue? You can find this under the accommodation specifications under the ‘Outdoors’ heading. Tip: Some parks offer a delicious barbecue package, which you can order via your account. Furthermore, our ParkShops often sell disposable barbecues. Enjoy your meal!
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Can I charge my electric car at the park?
Most parks have a charging station, or there is a charging station nearby. Under "information" on the park page of the relevant park, or in the Landal app you can find out whether or not there is a charging station at that park. In the app you look under the 'Good to know' heading on the park's main page.
 
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Is it possible to extend my stay?
At Landal GreenParks it is possible to extend your booking just before/during your stay. This is only possible if there is still sufficient accommodation available.

To do this, please get in touch with our Contact Centre on telephone number +31 88 205 9000.
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Can I use the internet at the parks for free?
Yes, you can make free use of wifi in your booked accommodation and throughout the park*! How to connect varies per park. Go via the Landal app to 'Park' and select 'Good to know', where you will find more information. Are you at the park and do you have questions about logging in? Please contact the park reception desk.

Exceptions
At the parks Landal Villapark Livingstone, Brandnertal and Nieuwvliet-Bad we do not offer free wifi. Here you can book extra wifi via your account or the reception against payment. At holiday park Landal Piperdam and Glamping Neufchâteau, you can use wifi in central areas, such as the reception and restaurants, but not in the accommodations.
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I have a complaint about the park where I am currently staying. Where can I submit my complaint?
Are you currently still staying at the park? Then contact the park's reception/management so that they can help you further. Together, we can make sure we resolve the complaint then. Is the complaint not resolved to your satisfaction? Then contact us within one month. Send an e-mail to gastenservice@landal.com stating reservation number, name and address, date of stay, park name and accommodation number.

Prefer to send a letter? You can do so to:
Landal GreenParks B.V. 
Guest Service Department 
P.O. Box 95991
2509 CZ The Hague
 
You can expect a response to your complaint within 14 days.  If we need more time to deal with your complaint, we will of course let you know. 
 
For detailed information, please refer to our terms and conditions.
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What kind of animation is there at the park?
There are various activities at the parks such as crafts and sports activities, so the offer varies from park to park. The activities can be found in the Landal-app from two weeks before arrival. Here you will also find more information on the content of the activities.
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Where can I collect my reserved bicycle(s)?
You can find it at the park reception or at the bicycle rental desk.
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How long does my bicycle reservation last?
We reserve the bicycles on the pick-up day until 10:30 am at the latest. The opening hours of the bicycle rental vary from park to park, you can find this information in the app. What if I don’t pick up the reserved bicycles by that time? Then we will make the bicycles available again for rent to other guests.
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From which age are children allowed to have ski lessons
This is permitted beginning at the age of three. In the proximity of all of the parks, youngsters can take ski lessons.
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Digital key

I have booked more than one accommodation. Will I then receive a separate digital key for each accommodation?
As the main booker you will receive a digital key giving you access to all accommodation within the booking. You can share this key. If you want to share the key with your travel group, you share it per accommodation per travel companion. The travel companion will only receive the key to the accommodation for which it is shared.
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Am I obliged to use the digital key?
Certainly, there is no obligation to use the digital key. If there is a reception at the park, you still have the option to pick up a physical key. In such cases, make sure to arrive at the park during the reception's opening hours. If you plan to arrive outside of these hours, it's a good idea to contact the park in advance.
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How does the digital key work in the Landal App?
View a detailed explanation of how the digital key works on this page. And watch this film clip about how to open the door with your digital key, handy!
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How do I know that I will have a digital key for my stay?
We indicate this in your booking confirmation. You will also receive an email shortly before your arrival to explain how to use your digital key. The Landal app also clearly shows whether your booked park uses the digital key.
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How should I configure my smartphone before I can use the digital key?
Download the Landal app and log in with your account. In addition, switch on your bluetooth, location and 4G/5G internet. You can also use wifi. We do recommend a 4G/5G internet connection in order to make optimal use of the key.
 
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When will the digital key be visible in the app?
Once you have made your booking, the digital key will be visible in the app. You can use the key as of 4 p.m. on your arrival day once you have completed all the steps. We will indicate which steps are still required (for example payment, sending us the names of your travelling companions).
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I cannot find the digital key in the app. What do I do now?
You will find the key in the app once you have followed the steps below in the Landal app or in your account on our website:

  • Pay any outstanding amount.
  • Inform us of your travelling companions;
  • Let us know what time you expect to arrive.
  • Complete your emergency contact information

Did you complete all the steps but are still unable to see the key in the app? Please contact the reception of the park. We will be happy to assist you.
Good to know: the key is only visible in the app and not on the website. This is from about 7 days before arrival. Around 4, the key turns green, and is ready to use. Want to know more? See here for more information about the digital key. 
 
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Can I share the digital key with my travel companions?
Yes you can! From the moment you arrive at the park, you can share the key with your travel group. To do this, click on the digital key and then on share key. You can then choose the way you want to share your key (e.g. via WhatsApp or e-mail). This way, everyone can enter and leave the accommodation themselves, which is very convenient. Please note: it is not possible to share the key before you arrive at the park. Have a look at our page about the digital key for more information and how it works.
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Can I also use wifi when I use the digital key?
Yes, this is possible. However, we recommend using 4G/5G for the best connection.
 
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Do I also use the digital key to open the access gate at the park?
Yes, this works at many parks. On the day of your arrival at the park, the access gate will often be open already.
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I don't have a smartphone, how do I check in?
No worries. Just go to the reception of the park, our staff will be happy to help you.
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My digital key doesn't work or stopped working. What do I do now?

This is annoying. Try the following:

  • Check that you have downloaded the latest version of the Landal app.
  • Is this not the case? Then make sure you update the app to the latest version and log in again. 
  • Do you have the latest version? Then log out, close the app and then log in again.
  • Do the above steps not work? Delete the app and download the app all over again.
  • Is the digital key still not working? Try it on another device and log in with your credentials.
If this doesn't help either, please refer to the park reception. Is the reception closed? If so, contact the emergency number provided in the app.
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I don't have an internet bundle on my mobile phone, what do I do now?
No problem, we offer free wifi at many of our parks. This way you can still use the digital key!
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