I have a complaint about the park where I am currently staying. Where can I submit my complaint?

Are you currently still staying at the park? Then contact the park's reception/management so that they can help you further. Together, we can make sure we resolve the complaint then. Is the complaint not resolved to your satisfaction? Then contact us within one month. Send an e-mail to gastenservice@landal.com stating reservation number, name and address, date of stay, park name and accommodation number.

Prefer to send a letter? You can do so to:
Landal GreenParks B.V. 
Guest Service Department 
P.O. Box 95991
2509 CZ The Hague
You can expect a response to your complaint within 14 days.  If we need more time to deal with your complaint, we will of course let you know. 
For detailed information, please refer to our terms and conditions.
Was this answer helpful for you?

Didn't find the information you needed?

Go to Service & Contact and search for another topic or reach out to our Contact Centre.