The Landal App is easy to download from the App Store or the Google Play Store. Then log in with the account you booked with, and follow the steps in the app to link your booking.
Step 2: Complete the pre-arrival checklist
You will find the pre-arrival checklist in the Landal-app and in your bookings online. You can recognise missing information by the red icons. As soon as you provide the necessary information, the icons will turn green. When all icons are coloured green, your digital check-in is complete and you are ready for a smooth arrival.
Step 3: follow the steps in the app for use
You're almost there! The phone must be able to communicate with the lock. To do this, we ask you to turn on location services and Bluetooth. Then keep an eye on the app on the day of arrival. Here you can see the status of your key, it becomes green when available.
We use the digital key to open our accommodation, the barrier and some facilities. Make sure you hold your phone against the lock. The lock is opened as soon as the light on the lock flashes. Please note, some accommodation requires the lock to be manually opened. Watch the instruction video below for more information.
We indicate this in your booking confirmation. You will also receive an email shortly before your arrival to explain how to use your digital key. The Landal app also clearly shows whether your booked park uses the digital key.
Download the Landal app and log in with your account. In addition, switch on your bluetooth, location and 4G/5G internet. You can also use wifi. We do recommend a 4G/5G internet connection in order to make optimal use of the key.
Once you have made your booking, the digital key will be visible in the app. You can use the key as of 4 p.m. on your arrival day once you have completed all the steps. We will indicate which steps are still required (for example payment, sending us the names of your travelling companions).
You will find the key in the app once you have followed the steps below in the Landal app or in your account on our website:
Pay any outstanding amount.
Inform us of your travelling companions;
Let us know what time you expect to arrive.
Complete your emergency contact information
Did you complete all the steps but are still unable to see the key in the app? Please contact the reception of the park. We will be happy to assist you.
Good to know: the key is only visible in the app and not on the website. This is from about 7 days before arrival. Around 4, the key turns green, and is ready to use. Want to know more? See here for more information about the digital key.
Yes you can! From the moment you arrive at the park, you can share the key with your travel group. To do this, click on the digital key and then on share key. You can then choose the way you want to share your key (e.g. via WhatsApp or e-mail). This way, everyone can enter and leave the accommodation themselves, which is very convenient. Please note: it is not possible to share the key before you arrive at the park. Have a look at our
page about the digital key for more information and how it works.
As the main booker you will receive a digital key giving you access to all accommodation within the booking. You can share this key. If you want to share the key with your travel group, you share it per accommodation per travel companion. The travel companion will only receive the key to the accommodation for which it is shared.