At a few of our parks, we have recently introduced a fully digital check-in system that lets you drive straight to your accommodation on arrival without having to pass through reception first - an ideal way to start your holiday. To be able to do this, we ask you to go through a few steps.

Step 1: Download the app and log in with your account

The Landal GreenParks App can be easily downloaded from the App Store or the Google Play Store. Then, log in with your ''My Landal'' account and follow the steps provided in the app to add your booking.

Download the app
You can find the app in the App Store & Google Play Store. The app is available for iOS and Android.

     

Step 2: Complete your digital check-in by following the three steps in the app

To make sure your key is active upon arrival, we ask you to complete the three open steps in the app.
- First of all, we'd ask you to pay the amount due so that there are no open items,
- The second step is to fill in the travelling group,
- Finally, we would like you to inform us of your arrival time.
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Step 3: The digital key turns green

If all steps are completed your digital key will appear in the app 7 days before your arrival. It will turn green from 4PM at your arrival day and is then ready to be used to open the accommodation.

If you wish to share the key with your travel companions, share the login details to ensure everyone has the key on their app.
 

Step 4: Follow the steps in the app

To enter the accommodation you have to follow a number of steps:
- Click on the green key and make sure you connect to bluetooth
- Hold the phone against the lock until it turns green and then remove the phone
- Turn the lock to open the door.

To close the door you can follow the same steps, you then turn the lock the other way to finally close the door.

These steps can also all be seen in the app.
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Frequently Asked Questions

Digital key
  • How should I configure my smartphone before I can use the digital key?

    Download the Landal app and log in with your account. In addition, switch on your bluetooth, location and 3G/4G internet. You can also use wifi. We do recommend a 3G/4G internet connection in order to make optimal use of the key.

  • Can I also use wifi when I use the digital key?

    Yes, this is possible. However, we recommend using 3G/4G for the best connection.

  • How do I log into the Landal GreenParks App?

    You can log in with your ‘My Landal’ account Always log in with the email address that you used to make your booking with Landal. Your reservation is linked to this email address. If you have forgotten your password, click on ‘Forgot password’. You’ll then receive an email to reset your password. If you haven’t received the email, you probably do not have an account associated with this email address and you should click ‘Create an account’. 

    Important: for some parks you will need a different account to reserve an activity or facility in the app. Unfortunately, these two accounts are not yet linked to each other.

  • I’m unable to install the app. What should I do?

    You can find the Landal GreenParks App in the App Store and in Google Play. The app is available for iOS and Android. When installing the app, make sure that your phone has sufficient free space and that you have a good internet or Wi-Fi connection.

  • The key does not appear in the app. What should I do?

    The key appears in the app when you have gone through the entire digital check-in. To do this, please follow the following steps:

    1. pay any outstanding amount; 
    2. tell us if you have any travelling companions;
    3. let us know the time you expect to arrive.

    Have you done this and is the key still not visible in the app? Please contact the reception of the park, where we will be happy to help you. Good to know: the key is only visible in the app and not on the website.