Payment
Log out of the website. Go to My bookings and view your booking without an account. You can then complete your payment.
No, unfortunately that is not possible. We would like to refer you to our general terms and conditions, where you can see which payment terms apply to you. We cannot make any exceptions here. We will unfortunately have to cancel your reservation should you fail to pay within the set payment terms.
This is possible when making a new booking. You can enter the card number and the security code in the payment options. You can also pay an outstanding amount later on with your gift card or voucher. You can pay the remainder with iDeal or by credit card if the value of the gift card or voucher is lower. Do you have several gift cards? You can use multiple gift cards to pay for your stay.
Have you already paid for everything? Then it will not be possible to use your voucher/gift card. Good to know: you cannot book a stay in Great Britain using the gift card and voucher. It is also not possible to spend your card at our partner parks of Roompot, Dormio/ Summio and Novasol.
Have you already paid for everything? Then it will not be possible to use your voucher/gift card. Good to know: you cannot book a stay in Great Britain using the gift card and voucher. It is also not possible to spend your card at our partner parks of Roompot, Dormio/ Summio and Novasol.
Please disregard any reminders if you have already paid. You do not need to take any further action.
Unfortunately, this is not possible. The booking cost must be paid in full on arrival at the park. We ask you to pay before the due date mentioned on the booking confirmation. If we do not receive payment by the due date, the booking will be cancelled. Cancellation charges may apply (in accordance with our general terms and conditions).
You can see immediately in your account and in the Landal app whether your payment has been processed. Is it still not clear after 3 working days whether your payment has reached us correctly? Please let us know via the link below. We will be happy to check it for you.
If you are owed an amount by Landal, you will automatically receive this amount back within 10 days to the bank account known to us.
Still haven't received an amount from us after 10 days?
Let us know via the link below. We will be happy to check it for you.
Still haven't received an amount from us after 10 days?
Let us know via the link below. We will be happy to check it for you.
We will automatically refund the overpaid amount to your account within a few days. Have you still not received this amount within 28 days? Please contact the Contact Center by telephone.
Yes, you will receive a payment confirmation e-mail from us. You can also see in your account that your payment has been processed. If you have transferred the amount, it will take 3 working days before your payment is visible in your account. You will not receive a separate payment confirmation e-mail for a bank transfer.
When you need to pay for your booking depends on the option you choose when making your booking.
If you choose the Basic Break option, we ask you to pay the entire travel sum within three days. If you choose the Flex Break option or if it is not possible to choose an option, you will pay 50% of the total amount within three days and the remaining 50% no later than six weeks before arrival. If you choose the Super Flex Break option, you will pay 25% of the total amount within three days of making your booking and 75% no later than six weeks before arrival.
For bookings with an arrival date within 45 days, we ask you to pay within 24 hours. For bookings with an arrival date within five days, you pay immediately when making your booking.
Please note: if we do not receive payment before the final payment date, the booking will be automatically cancelled. Cancellation fees may apply (in accordance with our terms and conditions).
If you choose the Basic Break option, we ask you to pay the entire travel sum within three days. If you choose the Flex Break option or if it is not possible to choose an option, you will pay 50% of the total amount within three days and the remaining 50% no later than six weeks before arrival. If you choose the Super Flex Break option, you will pay 25% of the total amount within three days of making your booking and 75% no later than six weeks before arrival.
For bookings with an arrival date within 45 days, we ask you to pay within 24 hours. For bookings with an arrival date within five days, you pay immediately when making your booking.
Please note: if we do not receive payment before the final payment date, the booking will be automatically cancelled. Cancellation fees may apply (in accordance with our terms and conditions).
When you need to pay for your booking depends on the option you choose when making your booking.
If you choose the Basic Break option, we ask you to pay the entire travel sum within three days. If you choose the Flex Break option or if it is not possible to choose an option, you will pay 50% of the total amount within three days and the remaining 50% no later than six weeks before arrival. If you choose the Super Flex Break option, you will pay 25% of the total amount within three days of making your booking and 75% no later than six weeks before arrival.
For bookings with an arrival date within 45 days, we ask you to pay within 24 hours. For bookings with an arrival date within five days, you pay immediately when making your booking.
Please note: if we do not receive payment before the final payment date, the booking will be automatically cancelled. Cancellation fees may apply (in accordance with our terms and conditions).
If you choose the Basic Break option, we ask you to pay the entire travel sum within three days. If you choose the Flex Break option or if it is not possible to choose an option, you will pay 50% of the total amount within three days and the remaining 50% no later than six weeks before arrival. If you choose the Super Flex Break option, you will pay 25% of the total amount within three days of making your booking and 75% no later than six weeks before arrival.
For bookings with an arrival date within 45 days, we ask you to pay within 24 hours. For bookings with an arrival date within five days, you pay immediately when making your booking.
Please note: if we do not receive payment before the final payment date, the booking will be automatically cancelled. Cancellation fees may apply (in accordance with our terms and conditions).
Change booking
Did you choose Flex Break, Super Flex Break or did you not choose an option when booking? Then it is possible to rebook free of charge up to six weeks before arrival. Please contact our Contact Centre on: +31 88 205 9000. We will be happy to help you personally. Please note that the rental price will remain the same, but may also increase. If the changed booking is more expensive, you will pay the difference.
Did you choose the Basic Break option when booking, or is your arrival date within six weeks? Then unfortunately it is not possible to change the period of stay or park.
Did you choose the Basic Break option when booking, or is your arrival date within six weeks? Then unfortunately it is not possible to change the period of stay or park.
Did you choose Flex Break, Super Flex Break or did you not choose an option when booking? Then it is possible to rebook free of charge up to six weeks before arrival. Please contact our Contact Centre on: +31 88 205 9000. We will be happy to help you personally. Please note that the rental price will remain the same, but may also increase. If the changed booking is more expensive, you will pay the difference.
Did you choose the Basic Break option when booking, or is your arrival date within six weeks? Then unfortunately it is not possible to change the period of stay or park.
Did you choose the Basic Break option when booking, or is your arrival date within six weeks? Then unfortunately it is not possible to change the period of stay or park.
You can easily do this yourself within MyLandal account. Go to the details of your reservation, there you will find the details of your travel companions under 'travel group'. Here you can change your travel group: you can add or remove a travel companion yourself. This concerns travel companions who stay the same number of days as you and not family / friends who stay overnight.
Adjusted price quote
Based on this, we recalculate the total price of your stay. You will also receive this adjusted quote from us by email. Have you added a travel companion? Then you can pay the amount that has been added under 'Payment information'. Is someone no longer going, and have you already paid for this? You will then receive this amount by means of a refund to the account used for payment.
Tip: Also enter the details of the people you are staying with at the park, so that you can check in faster and enjoy your stay.
Adjusted price quote
Based on this, we recalculate the total price of your stay. You will also receive this adjusted quote from us by email. Have you added a travel companion? Then you can pay the amount that has been added under 'Payment information'. Is someone no longer going, and have you already paid for this? You will then receive this amount by means of a refund to the account used for payment.
Tip: Also enter the details of the people you are staying with at the park, so that you can check in faster and enjoy your stay.
You can book extras and/or arrangements online via My Landal.
Of course you can reserve (extra) children’s furniture.
Please state when booking:
- Child’s bed incl. bed linen (at Landal Resort Maria Alm: € 15)
- Highchair
- Playpen € 5,95
Depending on the availability of accommodation in which a pet is allowed, we can add a pet to your booking. The cost of bringing a pet is per night. Are you not taking your pet with you? Then we will naturally refund these costs to you upon arrival at the park.
Yes, someone can stay overnight for part of the stay. However, it must fit within the maximum number of people in the accommodation. So if you stay in a 4C 4-person accommodation, a maximum of 4 people can stay. No extra beds can be placed.
If you are expecting a guest, you can easily indicate this under 'Travel company' in your account. We ask you to indicate guests in connection with a contribution for tourist tax and bed linen. You can add and remove guest(s) up to 1 day before arrival. If you still want to bring someone along on the day of arrival, or want to remove them, please contact the Contact Centre. If someone only visits during the day, you do not need to report them.
If you are expecting a guest, you can easily indicate this under 'Travel company' in your account. We ask you to indicate guests in connection with a contribution for tourist tax and bed linen. You can add and remove guest(s) up to 1 day before arrival. If you still want to bring someone along on the day of arrival, or want to remove them, please contact the Contact Centre. If someone only visits during the day, you do not need to report them.
The provisional house number of your accommodation can be found in the Landal app and in your account from 1 week before arrival. Would you prefer a different house number? Then you can record it for a fee (€ 44,-).
Make your change easily
You can easily make your request yourself via the link below and we will add the definitive house number to your booking if available. You agree to the above-mentioned additional costs. Would you like to provide multiple preferred numbers in 'comments'? In case your first choice is not available, we can look into options for the other house numbers. Please also let us know if you prefer non-smoking and/or pet-free accommodation.
Make your change easily
You can easily make your request yourself via the link below and we will add the definitive house number to your booking if available. You agree to the above-mentioned additional costs. Would you like to provide multiple preferred numbers in 'comments'? In case your first choice is not available, we can look into options for the other house numbers. Please also let us know if you prefer non-smoking and/or pet-free accommodation.
Depending on availability, we can add this preference to the booking for you. Please note that adding a preference may incur an additional cost. After making changes, you will receive a change note from us stating any costs.
Change personal data
No worries, please indicate what is incorrect via the link below. We will then update your details immediately.
You can change your password in your account via 'My details'. If you have forgotten your password, choose the option ‘Forgotten your password’ in the login screen.