I have a question about:

Payment

Can I get a deferral of payment?
No, unfortunately that is not possible. We would like to refer you to our general terms and conditions, where you can see which payment terms apply to you. We cannot make any exceptions here. We will unfortunately have to cancel your reservation should you fail to pay within the set payment terms.
Was this answer helpful for you? I have a gift card and/or a voucher. How can I pay with this?
This is possible when making a new booking. You can enter the card number and the security code in the payment options. You can also pay an outstanding amount later on with your gift card or voucher. You can pay the remainder with iDeal or by credit card if the value of the gift card or voucher is lower. Do you have several gift cards? You can use multiple gift cards to pay for your stay.

Have you already paid for everything? Then it will not be possible to use your voucher/gift card. Good to know: you cannot book a stay in Great Britain using the gift card and voucher. This also applies to the Dormio Resort Eifeler Tor and Marissa parks.
Was this answer helpful for you? I have received a payment reminder, but have already paid. What now?
Please disregard any reminders if you have already paid. You do not need to take any further action.
Was this answer helpful for you? Can I pay for my booking (in cash) at the park?
Unfortunately, this is not possible. The booking cost must be paid in full on arrival at the park. We ask you to pay before the due date mentioned on the booking confirmation. If we do not receive payment by the due date, the booking will be cancelled. Cancellation charges may apply (in accordance with our general terms and conditions).
Was this answer helpful for you? The fare has been debited twice from my account. What do I do now?
We will automatically refund the overpaid amount to your account within a few days. Have you still not received this amount within 28 days? Please contact the Contact Center by telephone.
Was this answer helpful for you? Did you receive my payment?
You can see immediately in your account and in the Landal app whether your payment has been processed. Is it still not clear after 3 working days whether your payment has reached us correctly? Please let us know via the link below. We will be happy to check it for you.
Check if your payment has been received Was this answer helpful for you? I am owed an amount by Landal. When will this amount be credited to my account?
If you are owed an amount by Landal, you will automatically receive this amount back within 10 days to the bank account known to us.

Still haven't received an amount from us after 10 days?
Let us know via the link below. We will be happy to check it for you.
Get your refund checked Was this answer helpful for you? Will I receive a payment confirmation after my payment?
Yes, you will receive a payment confirmation e-mail from us. You can also see in your account that your payment has been processed. If you have transferred the amount, it will take 3 working days before your payment is visible in your account. You will not receive a separate payment confirmation e-mail for a bank transfer.
Was this answer helpful for you? When must I pay for my booking?
When you make a booking you are required to make a deposit of 30% of the total amount. In the case of camping pitches, 50% of the fee must be paid. Landal GreenParks must have received the remaining amount due no later than 8 weeks before the start of your stay at Landal GreenParks as specified in the booking confirmation. If the booking is made within 8 weeks of the start of your stay, the entire amount must be paid immediately. See our general conditions for a complete overview of the payment conditions.

Please note: If we do not receive payment by the due date, the booking will be cancelled. Cancellation charges may apply (in accordance with our terms and conditions).


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Change booking

I have booked a stay and would like to change the period or park. Is that possible?
If your scheduled arrival date is more than 28 days from today’s date, it is still possible for you to make changes in period, acommodation or park. To do so, please get in touch with our Contact Centre on: +31 88 205 9000. We will be happy to provide you with further individual assistance. The price of the booking will remain the same or will be increased. If the updated booking is more expensive, you will of course need to pay the difference.

If the booking has an arrival date less than 28 days from today, it is unfortunately not possible to make changes.
 
Was this answer helpful for you? How can I book additional arrangements?
You can book extras and/or arrangements online via My Landal.
Was this answer helpful for you? Can I reserve (extra) children’s furniture when booking?
Of course you can reserve (extra) children’s furniture. Please state when booking:
  • Child’s bed incl. bed linen (at Landal Resort Maria Alm: € 15)
  • Highchair
  • Playpen € 5,95
Was this answer helpful for you? How do I add a pet to my existing booking?
Depending on the availability of accommodation in which a pet is allowed, we can add a pet to your booking. The cost of bringing a pet is per night. Are you not taking your pet with you? Then we will naturally refund these costs to you upon arrival at the park.
Add or remove pet Was this answer helpful for you? I want to add or remove a travel companion. How can I do that?
You can easily do this yourself within MyLandal account. Go to the details of your reservation, there you will find the details of your travel companions under 'travel group'. Here you can change your travel group: you can add or remove a travel companion yourself. This concerns travel companions who stay the same number of days as you and not family / friends who stay overnight.

Adjusted price quote
Based on this, we recalculate the total price of your stay. You will also receive this adjusted quote from us by email. Have you added a travel companion? Then you can pay the amount that has been added under 'Payment information'. Is someone no longer going, and have you already paid for this? Then you will receive this payment back from us on arrival at the park.

Tip: Also enter the details of the people you are staying with at the park, so that you can check in faster and enjoy your stay.
 
Was this answer helpful for you? Can someone stay overnight for part of the stay?
Yes, someone can stay overnight for part of the stay. However, it must fit within the maximum number of people in the accommodation. So if you stay in a 4C 4-person accommodation, a maximum of 4 people can stay. No extra beds can be placed. 

If you are expecting a guest, you can easily indicate this under 'Travel company' in your account. We ask you to indicate guests in connection with a contribution for tourist tax and bed linen. You can add and remove guest(s) up to 1 day before arrival. If you still want to bring someone along on the day of arrival, or want to remove them, please contact the Contact Centre. If someone only visits during the day, you do not need to report them.
 
Was this answer helpful for you? Can I change the house number of my accommodation?
The provisional house number of your accommodation can be found in the Landal app and in your account from 1 week before arrival. Would you prefer a different house number? Then you can record it for a fee (€39.95).

Make your change easily
You can easily make your request yourself via the link below and we will add the definitive house number to your booking. You agree to the above-mentioned additional costs. Would you like to provide multiple preferred numbers in 'comments'? In case your first choice is not possible, we can look into options for the other house numbers. Please also let us know if you prefer non-smoking and/or pet-free accommodation.
Change house number Was this answer helpful for you? Can I add a preference such as place number, pet-free, smoke-free or bath after I have made the booking?
Depending on availability, we can add this preference to the booking for you. Please note that adding a preference may incur an additional cost of 39.95 euros. Please note: for Hof van Saksen this is 50 euro and for Landal Maria Alm 70 euro. After making changes, you will receive a change note from us stating any costs.
Tell us your preference Was this answer helpful for you?

Change personal data

My personal details on the booking are incorrect. How can I change them?
No worries, please indicate what is incorrect via the link below. We will then update your details immediately.
Change personal data Was this answer helpful for you? How can I reset my password?
You can change your password in your account via 'My details'. If you have forgotten your password, choose the option ‘Forgotten your password’ in the login screen.
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