I have a question about:

Cancellation booking

I would like to cancel my booking. How can I do this?
This is easy to do via My bookings. Log in and click on the booking you wish to cancel; after that, the process will be self-explanatory. Depending on the arrival date and when the booking is made, we may charge you a fee for cancellations.
Was this answer helpful for you? What are the costs for cancelling my booking?
The costs for cancelling your stay vary per booking, depending on when you booked and which option you chose when booking. You can find more information about this via the link below.
More information about cancellation Was this answer helpful for you? How do I make a claim for my insurance with Europ Assistance?
You can easily do so online via Europ Assistance's website. Create an account, fill in your personal details and add the necessary documents. Europ Assistance staff will then process your claim.
Make a claim Was this answer helpful for you? Within how many days will I receive my money back after cancelling my booking?
Within 7 working days, the amount will be refunded to the account number you paid with.
Was this answer helpful for you? I have lost my cancellation confirmation. Can I receive it again?
Within 24 hours after cancelling your booking, we will send you a confirmation by e-mail. Did you not receive this or did you lose it? Check your junk mail to be sure. If not, please request the cancellation confirmation again via the link below.
Request cancellation confirmation again Was this answer helpful for you? The arrival date of my booking is within 42 days. Can I still cancel it?
Cancellation is possible, but in this case you will be charged 100% of the total travel sum.
Was this answer helpful for you? I paid for my booking with a gift card and want to cancel/rebook it. How do I get my money back?
If you rebook to another stay, the amount you used from the gift card will be transferred to your next stay. If you cancel your stay and are entitled to a refund,* the amount will be automatically refunded to your bank account within four weeks.

*Depending on the arrival date and the time of booking, we may charge a cancellation fee.
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Cancel activity

I have reserved some bicycles, but I would like to cancel my reservation. How do I do this?
You can cancel your reservation 48 hours in advance. Send an e-mail to info@cycleshare.nl. For Landal Sluftervallei, other cancellation conditions apply. Send an email to info@fietsenoptexel.nl. 
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