I have a question about:

Cancellation

I would like to cancel my booking. How can I do this?
This is easy to do via your MijnLandal account. Log in and click on the booking you wish to cancel; after that, the process will be self-explanatory. Depending on the arrival date and when the booking is made, we may charge you a fee for cancellations. For cancellations made up to 28 days before the arrival date, the fee is 30% of the total travel sum. If your scheduled arrival date is within the next 28 days, you must pay 100% of the total travel sum. If you booked your stay 14 days ago or less, and the arrival date is more than 28 days in the future, you will pay no cancellation fee.

Important: When you cancel a booking, this is not the same as requesting a leisure voucher. If you have booked a stay at a moment when the park in question is closed, you are entitled to receive a leisure voucher. This will require no action on your part: we will automatically email you the leisure voucher.
Was this answer helpful for you? How much of my travel sum will I get back if I cancel now?
If the arrival date is more than 28 days away at the time of cancellation, you are entitled to a full or partial refund. The percentage of the travel sum that you get back is determined based on how many days ago you booked. For instance:
- If you cancel within 14 days of booking your stay, you will be refunded 100% of the travel sum.
- If you cancel more than 14 days after booking your stay, you will be refunded 70% of the travel sum.

When you cancel a booking with a scheduled arrival date less than 28 days away, you are unfortunately not entitled to a refund. In such cases, you will pay 100% of the travel sum. 
Was this answer helpful for you? Can I cancel if the family has a positive corona test / quarantine obligation at the time of departure?
Check your cancellation insurance to see if this is covered. Did you book your stay 14 days or less ago and your arrival is not within 30 days? Then you can cancel your stay free of charge. Log in to your My Landal account to cancel your stay.
Was this answer helpful for you? How do I make a claim for my insurance with Europ Assistance?
You can easily do so online via Europ Assistance's website. Create an account, fill in your personal details and add the necessary documents. Europ Assistance staff will then process your claim.
Make a claim Was this answer helpful for you? Within how many weeks will I receive my money back after cancelling my booking?
Within 4 weeks, the amount will be refunded to the account number you paid with.
Was this answer helpful for you? The arrival date of my reservation is within 30 days. Can I still cancel the reservation?
It is possible for it to be cancelled, however in this case you will pay 100% of the total travel amount.
Was this answer helpful for you? I have reserved some bicycles, but I would like to cancel my reservation. How do I do this?
You can cancel your reservation 48 hours in advance. Send an e-mail to info@cycleshare.nl.
Was this answer helpful for you? I paid for my booking with a gift card and want to cancel/rebook it. How do I get my money back?
If you rebook another stay, the amount you used from the gift card will be transferred to your next stay.
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