I have a question about:

Cancellation booking

I would like to cancel my booking. How can I do this?
This is easy to do via My bookings. Log in and click on the booking you wish to cancel; after that, the process will be self-explanatory. Depending on the arrival date and when the booking is made, we may charge you a fee for cancellations.
Was this answer helpful for you? What are the costs for cancelling my booking?

The earlier you book, the more flexible the rules are if you do want to cancel. The cancellation fees therefore depend on the number of days between your booking and your arrival date. We have listed this for you below:

  1. Did you make your booking less than 14 days ago and is your arrival date still at least 42 days from now? Then you can cancel free of charge. Please note: this policy only applies up to 42 days before the planned arrival date. Example: if you book 50 days before arrival, you can still cancel free of charge for 8 days.
  2. If you decide to cancel your booking more than 14 days before arrival and your arrival date is still more than 30 days away, we will charge 30% of the total travel sum.
  3. If you cancel less than 30 days before your arrival, you will owe the full amount of the travel sum.

Would you like to know exactly what applies to your situation? Log in to your account and go to “Cancel and rebook”.

Was this answer helpful for you? How do I make a claim for my insurance with Europ Assistance?
You can easily do so online via Europ Assistance's website. Create an account, fill in your personal details and add the necessary documents. Europ Assistance staff will then process your claim.
Make a claim Was this answer helpful for you? Within how many days will I receive my money back after cancelling my booking?
Within 7 working days, the amount will be refunded to the account number you paid with.
Was this answer helpful for you? I have lost my cancellation confirmation. Can I receive it again?
Within 24 hours after cancelling your booking, we will send you a confirmation by e-mail. Did you not receive this or did you lose it? Check your junk mail to be sure. If not, please request the cancellation confirmation again via the link below.
Request cancellation confirmation again Was this answer helpful for you? The arrival date of my reservation is within 30 days. Can I still cancel the reservation?
It is possible for it to be cancelled, however in this case you will pay 100% of the total travel amount.
Was this answer helpful for you? I paid for my booking with a gift card and want to cancel/rebook it. How do I get my money back?
If you rebook another stay, the amount you used from the gift card will be transferred to your next stay.
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Cancel activity

I have reserved some bicycles, but I would like to cancel my reservation. How do I do this?
You can cancel your reservation 48 hours in advance. Send an e-mail to info@cycleshare.nl. For Landal Sluftervallei, other cancellation conditions apply. Send an email to info@fietsenoptexel.nl. 
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