Free cancellations up to 28 days before arrival

During the travel period 1 July to 31 August 2021:
All bookings for the travel period from 1 July to 31 August 2021 in the holiday parks in Germany*, Austria, Switzerland, the Czech Republic, Denmark and Hungary can be cancelled free of charge up to 28 days prior to arrival and 100% of your money will be refunded in the event of:
  • Park closing
  • Border closures**
  • Travel warnings**
  • Quarantine obligation** for arrival and/or return in combination with a travel warning
*Holiday Park Marissa excluded. The booking conditions of NOVASOL apply.
**The points listed above must be communicated on the official website of the government of the country of travel or origin.

Extra rebooking flexibility up to one day before arrival

We offer you the flexibility to change your booking to another period or destination up to one day before arrival in the event of:
  • a closed border, negative travel advice
  • negative travel advice
  • quarantine obligation on arrival and/or return combined with negative travel advice
The above must be communicated on the official government website of the destination country. The total amount of your booking will stay the same or be higher. If your new booking is more expensive, then you pay only the price difference.

Flexible booking changes

Up to 28 days before your arrival date, you may change your booking for free. For example, to change the park, accommodation or the period of stay. The total amount of your booking will stay the same or be higher. If your new booking is more expensive, then you pay only the price difference.

Free cancellations within 14 days

You can cancel any reservation free of charge within 14 days after reserving, unless the reservation has been made 28 days or less before your arrival date. If you paid for your booking with a leisure voucher, you will also be refunded with a leisure voucher.

The costs of cancelling after 14 days of booking to 28 days before arrival are 30% of the total booking costs. If you cancel starting from 28 days before your arrival, the costs will be 100%. We recommend purchasing cancellation insurance.

Pay later

Have you already made a choice? Then book now, quickly and conveniently. Payment is not required right now, only within 14 days. This applies to all bookings, except for last minute reservations with an arrival date within 30 days. In that case we will ask you for immediate payment.

Pay in instalments

Are you booking a stay for 8 weeks from or now later? Then you don't have to pay the full amount right now. In that case you may pay in two instalments. You will pay 30% right away or within 14 days. The remaining 70% will be due up to 8 weeks before your arrival date.

If you would like to change your booking or cancel it for free, then please contact the Contact Centre. Please have your booking number ready.