Can I have visitors during my stay?
It is certainly possible to receive guests in your accommodation during your stay. You must notify the park reception if the guests stay overnight in the accommodation. You will be charged for the cost of the bed linen and council taxes for the guests. It is only possible for guests to stay overnight if this does not exceed the maximum number of people that are permitted in the accommodation.

Please note: if visitors stay overnight, the number of beds in the accommodation may not be exceeded. In other words, in 4-person accommodation, a maximum of 4 people may stay overnight.
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What do I need to bring with me to the park if I want to check in?
Within 24 hours of making your booking, you will receive an e-mail with a booking confirmation and invoice. Keep these safe! You may have to show the reservation confirmation on your mobile device. Please notify us of your travel group via your Account or the Landal-app prior to arrival. Check to see if any outstanding amounts have been paid. When you arrive at the park, you may be asked to show identification. As a result, make sure you have these on hand.
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Is it possible to check in or arrive earlier for a fee?
Unfortunately it's not possible to check in before 16:00. As we are busy making sure your accommodation is clean and fresh! It is possible to arrive earlier at the park and use our facilities. Or already discover the surroundings, take a look at the Landal-app for all the tips in the area.
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Can I also check in at the park if I am not the main booker?
Yes, if you can show the reservation confirmation, you can also check in as a travel companion.

Only the main booker can check in at our parks in Germany. The main booker must identify himself upon arrival at the park and show the reservation confirmation. After this, the key to the accommodation will be handed over.
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The main booker is not present during the stay. How do I check in?
The main booker does not need to be present in person at check-in. In this case, we would like to receive your booking details via the link below. Please provide the name, e-mail address and telephone number of the person who will check in instead of the main booker under 'comments'. We will then pass this on to the park where you will be staying. If you are staying at a park with a digital key, make sure someone else has the digital key in the Landal app.
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I arrive after reception closing time, what should I do?
This is of course no problem. Are you using the digital key? Make sure you complete the pre-arrival checklist before arriving at the park. Then you will open the door of your accommodation via the key on your phone. And you won't have to go to reception.

If you go to a park without the digital key, please let us know what time you expect to arrive via the form below. We will pass this on to the reception of the park.
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What are the arrival and departure times?
You are welcome to check in at the park from 16:00. Check-out is on day of departure until 10:30. There are some parks that deviate from these times. So always check your booking confirmation or have a look in the Landal-App before departure. Here you will find the exact times. If the park has facilities, you are welcome to use the park's facilities before 16:00.

Please note: for parks in the United Kingdom the check-out is on the day of departure until 10:00.
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