How can I be sure that my payment was successful?
You can be sure that it has been successful if you receive a confirmation e-mail or an order confirmation. Did you not receive a confirmation e-mail? Then please check your junk mail first of all. If you can't find it there either, then please contact the Contact Centre on +31 88 205 9000.
Was this answer helpful for you? How do I exchange a Landal Gift Card?
You can do this while booking your holiday. You enter the card number and the security code of the gift card when checking out. Do you have a physical gift card? You will then find the security code on the back of the card – simply scratch it off. The credit of the gift card is then automatically deducted from any outstanding amount. Is there still an amount outstanding after this? Then you can pay using another payment method.
Was this answer helpful for you? I have already made a booking. Can I still use my Landal Gift Card?
Yes, you can do this. You can view your booking and request payment information in your account section, under 'my reservation'. There you can pay the outstanding amount using the gift card. Have you redeemed the gift card and is there still an amount outstanding? Then pay this using a different method. Good to know: the gift card can only be exchanged when paying for a booking, not at the park itself.
Was this answer helpful for you? Are there also parks where I cannot redeem my gift card?
Yes. Unfortunately, you cannot spend the gift card during a stay in Great Britain. It is also not possible to spend your card at our partner parks of Dormio/ Summio and Novasol.
Was this answer helpful for you? Do I have to spend a Landal Gift Card in one go?
Not at all, this is not necessary. You can spend it during your next stay if you have not used the entire amount of your gift card. Would you like to know what is left? Check the balance on your gift card here.
Was this answer helpful for you? How can I activate my gift card?
For security reasons, the balance on the gift card will not yet have been activated when we send it to you. You can easily do this yourself by using the activation code that you received by e-mail. Choose 'Activate gift card' and enter the number of your gift card, along with the activation code. Your gift card is now ready to be used.
Was this answer helpful for you? What should I do if my card doesn't work?
Did you receive the gift card by post? Don't forget to activate it with the code we sent you via e-mail. Choose 'Activate gift card' and enter the number of your gift card, along with the activation code. Your gift card is now ready for use. Is the gift card still not working? Then please contact the Contact Centre on: +31 88 205 9000.
Was this answer helpful for you? What is the balance (remaining) on my Landal Gift Card?
You can check the balance on your Landal Gift Card here.
Was this answer helpful for you? Where can I find the security code?
You will find the six-digit code on the back of the gift card (below the scratch layer). We will send you the security code, along with the number of the card by e-mail for a digital gift card. You will need this code if you wish to redeem the gift card or to check the balance.
Was this answer helpful for you? How long is my Landal Gift Card valid for?
Firstly, activate your gift card. Your gift card remains valid for three years once activated. You do not need to activate gift cards that you have received by e-mail. They remain valid for three years from the date of issue. You will find this date in your e-mail.
Was this answer helpful for you?

Didn't find the information you needed?

Go to Service & Contact and search for another topic or reach out to our Contact Centre.