This is how it works!
Frequently Asked Questions
How does the digital key work in the Landal App?
View a detailed explanation of how the digital key works on this page. And watch this film clip about how to open the door with your digital key, handy!
How do I know that I will have a digital key for my stay?
We indicate this in your booking confirmation. You will also receive an email shortly before your arrival to explain how to use your digital key.
How should I configure my smartphone before I can use the digital key?
Download the Landal app and log in with your account. In addition, switch on your bluetooth, location and 4G/5G internet. You can also use wifi. We do recommend a 4G/5G internet connection in order to make optimal use of the key.
When will the digital key be visible in the app?
Once you have made your booking, the digital key will be visible in the app. You can use the key as of 4 p.m. on your arrival day once you have completed all the steps. We will indicate which steps are still required (for example payment, sending us the names of your travelling companions).
I cannot find the digital key in the app. What do I do now?
You will find the key in the app once you have followed the steps below in the Landal app or in your account on our website:
- Pay any outstanding amount.
- Inform us of your travelling companions;
- Let us know what time you expect to arrive.
- Complete your emergency contact information
Did you complete all the steps but are still unable to see the key in the app? Please contact the reception of the park. We will be happy to assist you.
Good to know: the key is only visible in the app and not on the website. Want to know more? See here for more information about the digital key.
Can I share the digital key with my travel companions?
Yes, at the moment this is only possible by sharing your login details with your travel companions. They can then also log in via the Landal app and use the digital key.
Can I also use wifi when I use the digital key?
Yes, this is possible. However, we recommend using 4G/5G for the best connection.
Do I also use the digital key to open the access gate at the park?
Yes, this works at many parks. On the day of your arrival at the park, the access gate will often be open already.
I don't have a smartphone, how do I check in?
No worries. Just go to the reception of the park, our staff will be happy to help you.
My digital key doesn't work or stopped working. What do I do now?
Sorry to hear that. Try the following:
- Make sure you have downloaded the latest version of the Landal app. You don't have the latest version? First update the app to the latest version and log in again.
- Do you have the latest version? Log out and log back in again
- Are these steps not working? Delete the app and download the app again.
Is the digital key still not working? Then we refer you to the park reception. Is the reception closed? Please contact the emergency number listed in the app.
I don't have an internet bundle on my mobile phone, what do I do now?
No problem, we offer free wifi at many of our parks. This way you can still use the digital key!
I have booked more than one accommodation. Will I then receive a separate digital key for each accommodation?
No, as the main booker you will receive a digital key giving you access to all accommodation within the booking. You can share this key. If you want to share the key with your travel group, you share it per accommodation per travel companion. The travel companion will only receive the key to the accommodation for which it is shared.