Do you have a complaint?

If, despite Landal’s care and efforts, you are not entirely satisfied with your holiday accommodation, you may choose to submit a complaint. To ensure we can assist you as effectively as possible, we ask that you follow the complaints procedure set out below.

Please report general complaints or complaints regarding your stay using the form below. If you are already at the park, please report your complaint to reception. Our staff will be happy to assist you and resolve the issue on the spot. This way, we can ensure that the rest of your stay goes according to plan. For urgent complaints outside reception opening hours, please contact the park’s emergency number.;

Submit your complaint here

If, despite our best efforts, your complaint has not been resolved to your satisfaction, please complete the form below within one month of your stay. Together, we will then try to find a suitable solution.

Submit your complaint here