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Landal app

How do I log in on the Landal app?
You always log in with the same email address and password you use to log in on the website. Always log in with the email address that you used to make your booking with Landal. Your booking is linked to this. Forgot password? Select ‘forgot password’ when you log in. You will receive an email from us to reset your password. Make sure you also check your spam folder. Didn't receive an email? Then you probably don't have an account with this email address. Create an account 

Important: for some parks you will need a different account to reserve an activity or facility in the app. Unfortunately, these two accounts are not yet linked to each other.
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What can I do with the Landal app?
Log in with the account information that you use to log in on the website. In the app you will find information about your booking, facilities, activities and restaurants or food and beverage services at the park in which you are staying. Here you can also view opening hours, contact information for the park reception, and make reservations, for example for bowling. The park map in the app helps you find your way around. You can also discover activities and attractions in the region around the park. At many parks, you can also use the app to open the door of your bungalow with your digital key. 
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Can I also use the Landal app if I don't have a reservation?
Absolutely! Select the park you want more information about and learn more about a wonderful holiday destination. 
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I am logged in on the app, but my booking has not been added yet. How do I do this?
Please follow these steps:
  1. Go to the Landal App
  2. Log in with your email address and password.
  3. Go to ‘Bookings’
  4. Select ‘Add booking’ 
  5. Enter the booking number. You will find the booking number in the booking confirmation we emailed to you.
  6. Your booking has now been added! 
  7. Go to ‘Bookings’ in the app to view the details of your bookings.
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I have booked multiple accommodations at once. How can I add this reservation to the app?
I have booked multiple accommodations at once. How can I add these bookings to the app?
  • Go to the Landal App
  • Log in with your email address and password.
  • Go to ‘Bookings’
  • Select ‘Add booking’ 
  • You will have to add each booking separately. If your booking consists of five bungalows, add these separately with the corresponding reservation number. 
  • Enter the booking number. You will find the booking number in the booking confirmation we emailed to you.
  • Your booking has now been added! 
  • Go to ‘Bookings’ in the app to view the details of your bookings.

Unfortunately, this is not possible for any stays booked before 31 May 2022. In that case, you have a booking number that starts with an ‘M’. But you can also use the app without logging in. Would you like to reserve a restaurant or an activity? Just call the park reception. 
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I only see one upcoming stay in the Landal app, but I have made multiple bookings. Is this correct?
You will find all the holidays you have added to the app under 'Bookings’. Cannot find all your bookings here? Then simply add them yourself via ‘Add booking’.
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I am unable to install the Landal app. What do I do now?
Sorry to hear that! Do you have enough memory on your phone to download the app? It's good to check this. Also make sure you have a good Internet/Wi-Fi connection. The download should now work. You can download the Landal app both in the App Store and in the Google Play Store
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Digital key

How does the digital key work in the Landal App?
View a detailed explanation of how the digital key works on this page. And watch this film clip about how to open the door with your digital key, handy!
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How do I know that I will have a digital key for my stay?
We indicate this in your booking confirmation. You will also receive an email shortly before your arrival to explain how to use your digital key. 
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How should I configure my smartphone before I can use the digital key?
Download the Landal app and log in with your account. In addition, switch on your bluetooth, location and 3G/4G internet. You can also use wifi. We do recommend a 3G/4G internet connection in order to make optimal use of the key.
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When will the digital key be visible in the app?
Once you have made your booking, the digital key will be visible in the app. You can use the key as of 4 p.m. on your arrival day once you have completed all the steps. We will indicate which steps are still required (for example payment, sending us the names of your travelling companions).
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I cannot find the digital key in the app. What do I do now?
You will find the key in the app once you have followed the steps below in the Landal app or in your account on our website:

  • Pay any outstanding amount.
  • Inform us of your travelling companions;
  • Let us know what time you expect to arrive.
  • Complete your emergency contact information

Did you complete all the steps but are still unable to see the key in the app? Please contact the reception of the park. We will be happy to assist you.
Good to know: the key is only visible in the app and not on the website. Want to know more? See here for more information about the digital key.
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Can I share the digital key with my travel companions?
Yes, at the moment this is only possible by sharing your login details with your travel companions. They can then also log in via the Landal app and use the digital key.
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Can I also use wifi when I use the digital key?
Yes, this is possible. However, we recommend using 3G/4G for the best connection.
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Do I also use the digital key to open the access gate at the park?
Yes, this works at many parks. On the day of your arrival at the park, the access gate will often be open already.
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I don't have a smartphone, how do I check in?
No worries. Just go to the reception of the park, our staff will be happy to help you.
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My digital key doesn't work or stopped working. What do I do now?
Sorry to hear that. Try the following:
  • Make sure you have downloaded the latest version of the Landal app. You don't have the latest version? First update the app to the latest version and log in again.
  • Do you have the latest version? Log out and log back in again
  • Are these steps not working? Delete the app and download the app again.

Is the digital key still not working? Then we refer you to the park reception. Is the reception closed? Please contact the emergency number listed in the app.
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I don't have an internet bundle on my mobile phone, what do I do now?
No problem, we offer free wifi at many of our parks. This way you can still use the digital key!
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How do I check out with the digital key?
Inform us of your expected departure time via the Landal app under ‘My stay’. At the park or in the app, you will find more information on how to leave your accommodation upon departure. Ready to depart? Simply click on the check-out button in the app and just close the door behind you. There is no need to stop by the reception. You can drop off any tags in the indicated bins. We will take care of the final cleaning after you leave!
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