This is easy to do via My bookings. Log in and click on the booking you wish to cancel; after that, the process will be self-explanatory. Depending on the arrival date and when the booking is made, we may charge you a fee for cancellations.
- Do you cancel within 14 days of making your booking and is your arrival date more than 42 days away?? Then you will receive 100% of the travel sum back.
- Cancel later than 14 days after making your booking? You will receive a 70% refund.
- Is your arrival date within 30 days? Then you are unfortunately not eligible for a refund. You will then pay 100% of the travel sum.
Check the timeline under 'Cancel and rebook' in your account to see what applies to your stay.
- Cancel later than 14 days after making your booking? You will receive a 70% refund.
- Is your arrival date within 30 days? Then you are unfortunately not eligible for a refund. You will then pay 100% of the travel sum.
Check the timeline under 'Cancel and rebook' in your account to see what applies to your stay.
You can easily do so online via Europ Assistance's website. Create an account, fill in your personal details and add the necessary documents. Europ Assistance staff will then process your claim.
Make a claim
Within 7 working days, the amount will be refunded to the account number you paid with.
Within 24 hours after cancelling your booking, we will send you a confirmation by e-mail. Did you not receive this or did you lose it? Check your junk mail to be sure. If not, please request the cancellation confirmation again via the link below.
It is possible for it to be cancelled, however in this case you will pay 100% of the total travel amount.
If you rebook another stay, the amount you used from the gift card will be transferred to your next stay.