Complaints procedure

Are you not completely satisfied about the care and effort of Landal GreenParks during your holiday? Then you can choose to file a complaint. To provide you the best service as possible, we ask you to follow these complaints procedure.

Step 1

Before anything else, a complaint should be reported directly to the management of the park on which you are staying, so that we can try to resolve the complaint on site. 

Step 2

Should you feel that a complaint has not been dealt in a satisfactorily manner, despite the care taken and efforts made by the park management, you may submit your complaint in writing, within one month after your departure from our park by post or mail. This stating your reservation number, name, address, te dates of your stay, the name of the park and the accommodation number. The complaint shall then be handled with due care.

Contact information
Landal GreenParks B.V.
Guest Services Department
Postbus 175 2260 AD Leidschendam
The Netherlands
gastenservice@landal.com

Complaints will be acknowledged within 14 days of submitting the complaint. If a complaint needs a longer processing time, you will receive a confirmation and acknowledgement within the 14-day period, with an indication of when you can expect a more detailed answer.                 

Step 3

Should this also fail to lead to a satisfactory solution, you shall have up to three months after your departure from the park to submit your complaint to the Recreation Dispute Committee (Geschillencommissie Recreatie) in The Hague, The Netherlands, or to bring the complaint before the court of competent jurisdiction. The decision of this committee shall have the effect of a binding opinion.

Read the general terms and conditions

You can also submit your complaint to the Disputes Commission via the European ODR platform.