Answers to your questions

The coronavirus (COVID-19) has impacted the whole world. We are in an unprecedented situation that causes many uncertainties. At Landal GreenParks, we are doing our utmost to deal with this situation the best we can.
Our priority is that everyone has a safe stay. We understand that you may have questions about this. On this page, we have collected the answers to frequently asked questions .
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  • What is the current situation at the parks in Austria?

    Following the measures taken by the Austrian authorities against the spread of the coronavirus, we have had to decide to close all our parks in Austria. The openingsdates will be as followed:
    - May 30, 2020: Landal Bad Kleinkirchheim
    - June 13, 2020: Landal Katschberg
    - June 15, 2020: Landal Brandnertal, Chalet Matin, Hochmontafon, Resort Maria Alm, Rehrenberg.
     
    Have you already made a booking with arrival before this date? Then you will receive an email from us with a leisure voucher. This leisure voucherhas the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.

  • What is the current situation at the parks in Germany?

    All parks in Germany are opening again. We are very happy with the decreasing impact of the corona measures and are looking forward to welcome guests to our parks and give them a carefree holiday. 

    The parks Landal Eifeler Tor and Salztal Paradies opened their doors for German guests again on May 15, 2020. This with a few measures from the local government. For guests form outside Germany there is a negative travel advice until May 24, 2020. 

    The parks Landal Travemünde, Mont Royal, Hochwald, Sonnenberg, Wirfttal, Warsberg en Winterberg have opened since May 18, 2020, with the measures of local government. For guests from outside Germany there is a negative travel advice until at least May 24, 2020.

    The local governments of Landal Dwergter Sand and Salztal Paradies have told that everyone from outsite Germany is not welcome until at leasat June 11th. We recommend to vollow this advice. 

  • What is the current situation at the parks in Switserland?

    The government of Switzerland has taken measures against the spread of the Coronavirus. The borders are closed until at least June 14, 2020. This currently has consequences for two parks in Switzerland.

    Alpine Lodge Lenzerheide
    The winter sports area around Arosa-Lenzerheide is closed. Our Kids Club, swimming pool and restaurant are also closed until further notice. The reception and mini supermarket remain open daily.

    Vierwaldstättersee
    The park is open again. But unfortunately due to closed borders anyone from outside Switserland can't visit Landal Vierwaldstättersee.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.

  • Am I still able to book any type of accommodation?

    All accomodations are bookable. Please note the following per country:

    The Netherlands
    Until June 1, 2020 there is still a maximum of 1 household per accommodation (for all accommodations). From June 1, 2020 you are welcome at our parks with more than one household in the same accommodation, as long as there is 1 bathroom per household and the 1,5 meter distance to other households is held. We see a household as: spouses, registered partners or other life partners, parents, grand-parents and kids, as long as they live at the same adress. 

    Germany
    A maximum of 2 households per accommodation. 

  • Will we still be able to book one accommodation for multiple families or a group of friends?

    At least until June 1, 2020 the maximum occupation of all our accommodations will be limited to one household. After June 1, 2020 you are welcome to stay with more than one household when the accommodation has at least 1 bathroom per household and there will be a 1.5 meter distance between households. 

    These households need to live at the same adress. 

  • Are the campings open?

    The Netherlands
    All campings in the Netherlands are open again for caravans and campers which are fully self-sufficient. Expected is that the sanitary buildings at the campings will be opened from July 1st, 2020, then we will be able to welcome the other guests too. We're very happy with the easing measures and are looking forward to bring our guests a care free holiday. 

    The safari tents at Landal Coldenhove will be closed until further notice. 

    Germany
    The campings of Landal Warsberg and Wirfttal have opened again for campers and caravans which are fully self-sufficient. Please note that there is a negative travel advice to Germany for people from outside Germany until May 24th, 2020. From June 10, 2020 all camping guests will be welcome again. 

    The camping of Landal Sonnenberg will be closed until at least June 10, 2020.

Arrivals until June
  • I have booked for a stay in March , but the facilities at the park are closed. What happens now?

    Due to developments regarding the spread of coronavirus in Europe, the government has announced further measures. These measures also have an influence on your booked stay. Unfortunately, all facilities in our parks are closed. You can still spend your holiday in the selected park. You prefer to travel to this park at a later time? Then you can change your reservation via our Contact Center. Would you rather decide later if and where you want to spend your holiday? Then you simply ask for a leisure voucher – it has the value of the travel sum you already have paid. You can use this leisure voucher as means of payment for a new booking on our website.

  • The park is closed and I want to rebook my holiday to a later periode. How can I do that?

    If you have booked a holiday at a park that is unfortunately closed, you will receive an email from us with a leisure voucher . The voucher we offer has the value of the travel sum you have already paid. You can then decide to rebook your holiday to your preferred travel period and destination (within one year).

  • I want to rebook my stay to a later period. How can I do that?

    We understand that you're worried about whether your stay can go ahead. Have you booked a stay after June 1st? Then please wait. The situation changes daily. If you have booked a stay in the period up to 28 April or if you would like to change your booking for a later stay anyway, there are 2 possibilities:
    - Do you prefer to stay another period and do you already know when? Then you can change your booking directly, call our Contact Center.
    - Would you rather decide later on when and where you want to stay? Then you can apply for a recreation leisure voucher to the value of the already paid travel sum. You can use this leisure voucher at a later time as a means of payment for a new booking via our website.

Rebook and cancel
  • What do I have to do if I want to rebook?

    You can contact the Contact Center for this. Because of the measures surrounding the coronavirus, we have made an adjustment to our terms and conditions. You can now change your booking whenever you want.

    Don't know yet to which period or to which park you want to change your booking? Then you can apply for a leisure-voucher to the value of the already paid travel sum. You can use this leisure voucher at a later time as a means of payment for a new booking via our website.

  • Can I change my stay to a different date?

    Yes, you can move your stay to another date. To do so, please contact the Contact Center. Because of the measures surrounding the coronavirus, we have made an adjustment to our terms and conditions. You can now change your booking whenever you want.

    Don't know yet to which period you want to change your booking? Then you can apply for a leisure voucher to the value of the already paid travel sum. You can use this leisure voucher at a later time as a means of payment for a new booking via our website.

  • I have booked a stay, but the park is closed during this period, what happens now?

    If the park is closed during your booked stay, we will contact you by order of arrival date. You will receive a confirmation email from us that your stay is canceled. In addition, you will receive a leisure voucher by e-mail no later than 7 days later, worth the already paid travel sum. In this email you will also read how to use the leisure voucher.

    The leisure voucher is valid for one year as of the issue date.

  • Can I cancel my stay?

    Within 14 days after making the reservation, you can cancel your stay free of charge if you have booked more than 28 days before the start of your stay.

    Did you make the reservation more than 14 days ago? Then you can apply for a leisure voucher to the value of the already paid travel sum. You can use this leisure voucher at a later time as a means of payment for a new booking via our website.

  • When I rebook my stay to a later period, and this will be more expensive, do I pay additional costs?

    If the changed booking becomes more expensive, you will be required to pay the extra price difference.

  • If I change my stay now and I want to change it again later, is that possible?

    You can change your stay up to 28 days before your arrival date.

  • Are there any special booking conditions considering Corona?

    The Corona virus measures put Landal GreenParks in challenging conditions. That is why we have adjusted our terms and conditions. For you, this means that you cannot cancel your booking, but can always change your booking.

    Don't know yet to which period you want to change your booking? Then you can apply for a leisure voucher to the value of the already paid travel sum. You can use this leisure voucher at a later time as a means of payment for a new booking via our website.

  • I couldn't reach you and my arrival date already passed. I still want to rebook.

    We apologize for this. You can still rebook. Please contact our Contact Center for this.

  • I have taken out a cancellation insurance with Europ Assistance via Landal GreenParks. What are my rights if I want to cancel my stay?

    You will find the answers to many frequently asked questions about cancellation insurance on the Europ Assistance website. Here you can read when you can use the cancellation insurance and how you file a claim. If you are unable to find the answer to your questions, we kindly ask you to contact Europ Assistance directly.

  • Can I change my stay to next year (2021)?

    Yes, you can move your stay to another date. Please contact our Contact Center.

    Don't know yet to which period you want to change your booking? Then you can apply for a leisure voucher to the value of the already paid travel sum. You can use this leisure voucher at a later time as a means of payment for a new booking via our website.

  • I booked through a travel agency. Can I also rebook?

    If you have made your booking through a travel agency, you can also rebook to another period and / or a different park. For more information, please contact the travel agency where you have booked.

Leisure voucher
  • What is a leisure voucher?

    The leisure voucher is an online payment method that allows you to make a new booking if your stay at our parks cannot go ahead or if you choose not to go ahead yourself. The voucher has the value of the travel sum you have already paid.

    This industry wide agreed voucher has been introduced due to the exceptional and unforeseen situation caused by the spread of the corona virus. This arrangement has been made in consultation with the Consumer and Market Authority (ACM) and the Ministry of Economic Affairs in The Netherlands.

    You can use the Leisure Voucher as a means of payment for a new booking up to one year after issue. You can make a choice from all stays offered on our website at that time.

    If at the end of the period of validity of the voucher you have not yet used it or have not used it in full, we will refund the remaining amount to you.

    The full terms and conditions of the leisure voucher can be found on: the voucher page:

  • What are the benefits of a voucher?

    - You can make an online booking yourself.
    - You can make the booking when you please, it is valid up to one year after you have received the leisure voucher.
    - You can choose from all parks and for all stays that are bookable on the website.

    If at the end of the period of validity of the voucher you have not yet used it or have not used it in full, we will refund the remaining amount to you. ebsite.

  • How does the leisure voucher work?

    You can redeem the leisure voucher as an online payment method for a new booking via our website. How you can use your leisure voucher exactly, you can read in the e-mail in which you receive the leisure voucher. Unfortunately, it is not possible to redeem your leisure voucher online for a combination reservation consisting of multiple bungalows. In that case, please call our Contact Centre to redeem your leisure voucher. The leisure voucher can be redeemded in combination with a creditcard. If you do not possess a credit card, please contact our Contact Centre for your booking.

  • When do I receive a leisure voucher?

    You will receive a leisure voucher if you have booked a stay at a time when a park is closed. You do not have to do anything yourself, you will automatically receive an e-mail from us with the leisure voucher.

    You can also apply for a leisure voucher if you decide that you want to change your booking, but do not know yet to which period you want to change your booking.

  • For what timeperiod is the leisure voucher valid?

    The leisure voucher is valid for one year after you have received it. That's why it is important that you redeem your leisure voucher within one year. Your new stay doesn't need to take place within this year. You can choose from the stays that are bookable on our website on that moment.

  • Do I have to spend the total amount of the leisure voucher in one time?

    No, you can decide how you want to spend the value of the leisure voucher. If you make a new booking for a lower amount than the value of the leisure voucher, the remainder will remain on the leisure voucher. We therefore advise you to keep the leisure voucher in a safe place. Please note that you can redeem the leisure voucher for a new booking up to a maximum of one year after it has been issued. If you have not used the full value of your leisure voucher after one year, we will refund the remainder to you.

  • I don't have an email adress on which I can receive a leisure voucher, what should I do?

    We need an email adress to send the leisure voucher to. We ask you to make an email adress or send an email adress of a close family member to our Contact Center.

  • Can I already request a leisure voucher for my stay in 2020, no matter what arrival date?

    Yes, you can apply for a leisure voucher for every holiday in 2020, regardless of your arrival date. Your existing booking will therefore lapse. With the leisure voucher you can make a new booking via our website up to one year after the date of issue. If, at the end of the period of validity of the leisure voucher, you have not yet used it or have not used it in full, we will refund the remaining amount to you.

  • I still haven't received a leisure voucher, what happens now?

    We aim to send the leisure voucher 7 days after receiving the cancellation email. However, due to the enormous crowds, this can take a week longer. Thank you in advance for your understanding.

  • What value is on the leisure voucher?

    The leisure voucher has the value of the travel sum that you have already have paid.

  • I booked through a travel agency. Can I also receive a Leisure voucher?

    If you have made your booking through a travel agency, adapted conditions apply for the Leisure voucher. For more information, please contact the travel agency where you have booked.

  • I have only paid my first instalment payment. What will happen with my second instalment payment if my booking is cancelled?

    Your second instalment payment will be cancelled. You will receive a leisure voucher to the value of the amount already paid.

Parkinformation general
  • Are the parks open?

    We choose to keep our parks open as much as possible, so that you can continue to enjoy a stay surrounded by nature. The health of our guests and employees is of primary importance. We follow the guidelines of RIVM and the local authorities in other countries. This means that we will temporarily close the facilities in our parks. To maintain the distance of 1.5 meters, we don’t rent bungalows directly next to each other. In chained bungalows, you will not have direct neighbors.

    Some parks are closed. You will find more information under the heading Situation per country on this page.

  • Are the parks open for day guests?

    As a result of RIVM's Corona guidelines, we have had to close facilities at our parks for the time being, such as restaurants, swimming pools, bowling and the Kids Club. The health of our guests and employees is of primary importance. This means that there is currently no daytime recreation possible at our parks.

  • Which facilities at the parks are still open?

    Unfortunatly we had to close multiple parks completely. At the few parks that are still open, we had to close the following facilities: 

    - Restaurants and Terraces
    - Shops
    - Indoor playgrounds
    - Outdoor playgrounds, Minigolf and Sport area's
    - Bowling
    - Indoor swimming pools
    - Outdoor swimming pools, recreational lakes and beaches.

    The reception and technical service are available.

    You are of course still very welcome at our parks. We do everything we can to ensure a safe and pleasant stay in which you can still enjoy the beautiful nature in the area.

  • Until when are the facilities at the Dutch holiday parks closed?

    The facilities at the Dutch holiday parks will be closed until at least May 20, 2020. We follow the guidelines set by the Dutch government.

  • Are the campings open?

    The Netherlands
    All campings in the Netherlands are open again for caravans and campers which are fully self-sufficient. Expected is that the sanitary buildings at the campings will be opened from July 1st, 2020, then we will be able to welcome the other guests too. We're very happy with the easing measures and are looking forward to bring our guests a care free holiday. 

    The safari tents at Landal Coldenhove will be closed until further notice. 

    Germany
    The campings of Landal Warsberg and Wirfttal have opened again for campers and caravans which are fully self-sufficient. Please note that there is a negative travel advice to Germany for people from outside Germany until May 24th, 2020. From June 10, 2020 all camping guests will be welcome again. 

    The camping of Landal Sonnenberg will be closed until at least June 10, 2020.

  • Why do some parks close, and some parks stay open?

    Each park of Landal GreenParks is unique, the range of our facilities and the location differ per park. We therefore carefully weigh up the measures we take per country and per park.

Situation in The Netherlands
  • What is the current situation for the parks in the Netherlands?

    Unfortunatly we had to close multiple parks completely. At the few parks that are still open, we had to close the following facilities:

    - Restaurants and Terraces
    - Shops
    - Indoor playgrounds
    - Outdoor playgrounds, Minigolf and Sport area's
    - Bowling
    - Indoor swimming pools
    - Outdoor swimming pools, recreational lakes and beaches.

    The reception and technical service are available.

    You are of course still very welcome at our parks. We do everything we can to give you a great holiday in which you can still enjoy the beautiful nature in the area.

  • Which parks are currently closed in The Netherlands?

    Unfortunately, at the moment we've had to decide to completely close the following parks:

    - Hof van Saksen
    - Landal De Lommerbergen
    - Landal Het Vennenbos
    - Landal Vitamaris
    - Landal Resort Ouddorp Duin
    - Landal Beach Villa's Hoek van Holland
    - Landal Strandhuisjes Juliandorp

    More detailed information can be found on this page under 'Situation in The Netherlands'.

  • What is the current situation at Hof van Saksen?

    Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our Hof van Saksen resort until May 15, 2020.

    Have you already made a booking for Hof van Saksen with an arrival date before May 15, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.

Situation in the other countries
  • I booked a stay to a country that has closed its borders. What happens now?

    The latest information and measures per country can be found on this page under 'Situation in The Netherlands' and 'Situation in the other countries'. Due to the Coronavirus measures, we have made changes to our terms and conditions. You can now change your booking whenever you want.

  • What is the current situation at the parks in Germany?

    All parks in Germany are opening again. We are very happy with the decreasing impact of the corona measures and are looking forward to welcome guests to our parks and give them a carefree holiday. 

    The parks Landal Eifeler Tor and Salztal Paradies opened their doors for German guests again on May 15, 2020. This with a few measures from the local government. For guests form outside Germany there is a negative travel advice until May 24, 2020. 

    The parks Landal Travemünde, Mont Royal, Hochwald, Sonnenberg, Wirfttal, Warsberg en Winterberg have opened since May 18, 2020, with the measures of local government. For guests from outside Germany there is a negative travel advice until at least May 24, 2020.

    The local governments of Landal Dwergter Sand and Salztal Paradies have told that everyone from outsite Germany is not welcome until at leasat June 11th. We recommend to vollow this advice. 

  • What is the current situation at the parks in Belgium?

    Following the measures taken by the Belgian authorities against the spread of the Corona virus, we have had to decide to close all our parks in Belgium as of March 18, 2020 until at least:

    Landal Village L'eau d'Heure & Landal Mooi Zutendaal:
    Landal Village L'eau d'Heure and Landal Mooi Zutendaal will be closed until June 7, 2020.

    Have you already made a booking for this park with an arrival in this period? You can change your reservation to another period in 2020. The total amount of the booking remains the same or increases. If the changed booking becomes more expensive, you will be required to pay the extra price difference. We will contact you by email.

    Landal Village Les Gotalles
    Landal Village Les Gotalles will be closed until June 7, 2020.

    Have you already made a booking for this park with an arrival in this period? You can change your reservation to another period in 2020. The total amount of the booking remains the same or increases. If the changed booking becomes more expensive, you will be required to pay the extra price difference. We will contact you by email.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.

  • What is the current situation at the parks in Denmark?

    The government of Denmark has decided to close its borders as part of measures to combat the spread of the Coronavirus. It is therefore not possible to make a booking for the period until June 1, 2020.

    Have you already made a booking with arrival before June 1, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.

  • What is the current situation at the parks in Austria?

    Following the measures taken by the Austrian authorities against the spread of the coronavirus, we have had to decide to close all our parks in Austria. The openingsdates will be as followed:
    - May 30, 2020: Landal Bad Kleinkirchheim
    - June 13, 2020: Landal Katschberg
    - June 15, 2020: Landal Brandnertal, Chalet Matin, Hochmontafon, Resort Maria Alm, Rehrenberg.
     
    Have you already made a booking with arrival before this date? Then you will receive an email from us with a leisure voucher. This leisure voucherhas the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.

  • What is the current situation at the parks in Switserland?

    The government of Switzerland has taken measures against the spread of the Coronavirus. The borders are closed until at least June 14, 2020. This currently has consequences for two parks in Switzerland.

    Alpine Lodge Lenzerheide
    The winter sports area around Arosa-Lenzerheide is closed. Our Kids Club, swimming pool and restaurant are also closed until further notice. The reception and mini supermarket remain open daily.

    Vierwaldstättersee
    The park is open again. But unfortunately due to closed borders anyone from outside Switserland can't visit Landal Vierwaldstättersee.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.

  • What is the current situation at the parks in Czech?

    The government of the Czech Republic has decided, in the context of measures against the spread of the Coronavirus, to close the national borders for visitors from countries including The Netherlands and Germany. Health checks are carried out at national borders. It is therefore not possible to make a booking for the period up to and including June 14, 2020.

    Have you already made a booking with arrival before June 14, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.

  • What is the current situation at the parks in Hungary?

    Following the measures taken by the Hungarian authorities against the spread of the Coronavirus, we have had to decide to close our park Landal Residence Duna immediately until at least June 2, 2020.

    Have you already made a booking with arrival before June 2, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.

  • What is the current situation at the parks in Great Britain?

    Following the measures taken by the Great Brittain authorities against the spread of the Coronavirus, we have had to decide to close all our parks in Germany until at least July 1st, 2020. Have you already made a booking for this park with arrival in this period? We will contact you about this by phone.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.

  • What is the current situation for the parks in the Netherlands?

    Unfortunatly we had to close multiple parks completely. At the few parks that are still open, we had to close the following facilities:

    - Restaurants and Terraces
    - Shops
    - Indoor playgrounds
    - Outdoor playgrounds, Minigolf and Sport area's
    - Bowling
    - Indoor swimming pools
    - Outdoor swimming pools, recreational lakes and beaches.

    The reception and technical service are available.

    You are of course still very welcome at our parks. We do everything we can to give you a great holiday in which you can still enjoy the beautiful nature in the area.

  • What is the current situation at Hof van Saksen?

    Unfortunately, due to the measures taken by the Dutch government regarding the Coronavirus, we had to decide to close our Hof van Saksen resort until May 15, 2020.

    Have you already made a booking for Hof van Saksen with an arrival date before May 15, 2020? Then you will receive an email from us with a leisure voucher. This leisure voucher has the value of the travel sum you have already paid. You can then decide to which period you want to rebook your stay. More information can be found on this page under 'Leisure voucher'.

    We thank you in advance for your understanding of this exceptional situation and hope to welcome you again as a guest at one of our holiday parks.

Book your stay
  • Can I still book a holiday?

    Of course you can still spend your holiday with us. A number of parks are still open, so you can continue to enjoy a stay surrounded by nature. We follow the guidelines of the National Institute for Public Health and the Environment (RIVM). This means that we have closed the following facilities:

    - Restaurants and Terraces
    - Shops
    - Indoor playgrounds
    - Outdoor playgrounds, Minigolf and Sport area's
    - Bowling
    - Indoor swimming pools
    - Outdoor swimming pools, recreational lakes and beaches.

    The reception and technical service are available.

    The rental prices in this period have been adjusted.

  • Am I still able to book any type of accommodation?

    All accomodations are bookable. Please note the following per country:

    The Netherlands
    Until June 1, 2020 there is still a maximum of 1 household per accommodation (for all accommodations). From June 1, 2020 you are welcome at our parks with more than one household in the same accommodation, as long as there is 1 bathroom per household and the 1,5 meter distance to other households is held. We see a household as: spouses, registered partners or other life partners, parents, grand-parents and kids, as long as they live at the same adress. 

    Germany
    A maximum of 2 households per accommodation. 

  • Will we still be able to book one accommodation for multiple families or a group of friends?

    At least until June 1, 2020 the maximum occupation of all our accommodations will be limited to one household. After June 1, 2020 you are welcome to stay with more than one household when the accommodation has at least 1 bathroom per household and there will be a 1.5 meter distance between households. 

    These households need to live at the same adress. 

Top 10 Frequently asked questions
  • Are the parks open?

    We choose to keep our parks open as much as possible, so that you can continue to enjoy a stay surrounded by nature. The health of our guests and employees is of primary importance. We follow the guidelines of RIVM and the local authorities in other countries. This means that we will temporarily close the facilities in our parks. To maintain the distance of 1.5 meters, we don’t rent bungalows directly next to each other. In chained bungalows, you will not have direct neighbors.

    Some parks are closed. You will find more information under the heading Situation per country on this page.

  • Which parks are currently closed in The Netherlands?

    Unfortunately, at the moment we've had to decide to completely close the following parks:

    - Hof van Saksen
    - Landal De Lommerbergen
    - Landal Het Vennenbos
    - Landal Vitamaris
    - Landal Resort Ouddorp Duin
    - Landal Beach Villa's Hoek van Holland
    - Landal Strandhuisjes Juliandorp

    More detailed information can be found on this page under 'Situation in The Netherlands'.

  • Can I cancel my stay?

    Within 14 days after making the reservation, you can cancel your stay free of charge if you have booked more than 28 days before the start of your stay.

    Did you make the reservation more than 14 days ago? Then you can apply for a leisure voucher to the value of the already paid travel sum. You can use this leisure voucher at a later time as a means of payment for a new booking via our website.

  • Until when are the facilities at the Dutch holiday parks closed?

    The facilities at the Dutch holiday parks will be closed until at least May 20, 2020. We follow the guidelines set by the Dutch government.

  • What do I have to do if I want to rebook?

    You can contact the Contact Center for this. Because of the measures surrounding the coronavirus, we have made an adjustment to our terms and conditions. You can now change your booking whenever you want.

    Don't know yet to which period or to which park you want to change your booking? Then you can apply for a leisure-voucher to the value of the already paid travel sum. You can use this leisure voucher at a later time as a means of payment for a new booking via our website.

  • I have booked for a stay in March , but the facilities at the park are closed. What happens now?

    Due to developments regarding the spread of coronavirus in Europe, the government has announced further measures. These measures also have an influence on your booked stay. Unfortunately, all facilities in our parks are closed. You can still spend your holiday in the selected park. You prefer to travel to this park at a later time? Then you can change your reservation via our Contact Center. Would you rather decide later if and where you want to spend your holiday? Then you simply ask for a leisure voucher – it has the value of the travel sum you already have paid. You can use this leisure voucher as means of payment for a new booking on our website.

  • What is a leisure voucher?

    The leisure voucher is an online payment method that allows you to make a new booking if your stay at our parks cannot go ahead or if you choose not to go ahead yourself. The voucher has the value of the travel sum you have already paid.

    This industry wide agreed voucher has been introduced due to the exceptional and unforeseen situation caused by the spread of the corona virus. This arrangement has been made in consultation with the Consumer and Market Authority (ACM) and the Ministry of Economic Affairs in The Netherlands.

    You can use the Leisure Voucher as a means of payment for a new booking up to one year after issue. You can make a choice from all stays offered on our website at that time.

    If at the end of the period of validity of the voucher you have not yet used it or have not used it in full, we will refund the remaining amount to you.

    The full terms and conditions of the leisure voucher can be found on: the voucher page:

  • Can I change my stay to a different date?

    Yes, you can move your stay to another date. To do so, please contact the Contact Center. Because of the measures surrounding the coronavirus, we have made an adjustment to our terms and conditions. You can now change your booking whenever you want.

    Don't know yet to which period you want to change your booking? Then you can apply for a leisure voucher to the value of the already paid travel sum. You can use this leisure voucher at a later time as a means of payment for a new booking via our website.

  • What is the current situation for the parks in the Netherlands?

    Unfortunatly we had to close multiple parks completely. At the few parks that are still open, we had to close the following facilities:

    - Restaurants and Terraces
    - Shops
    - Indoor playgrounds
    - Outdoor playgrounds, Minigolf and Sport area's
    - Bowling
    - Indoor swimming pools
    - Outdoor swimming pools, recreational lakes and beaches.

    The reception and technical service are available.

    You are of course still very welcome at our parks. We do everything we can to give you a great holiday in which you can still enjoy the beautiful nature in the area.

  • When do I receive a leisure voucher?

    You will receive a leisure voucher if you have booked a stay at a time when a park is closed. You do not have to do anything yourself, you will automatically receive an e-mail from us with the leisure voucher.

    You can also apply for a leisure voucher if you decide that you want to change your booking, but do not know yet to which period you want to change your booking.

Other information
Only call for bookings with arrival before mid-April
For other bookings, please follow our website.