Important information

EXTRA REBOOKING FLEXIBILITY
Up to one day before arrival in the event of:
  • a closed border, negative travel advice
  • negative travel advice (code orange or red)
  • quarantine obligation on arrival and/or return combined with negative travel advice
See our terms and conditions of booking
Book your stay
  • Can I still book a holiday?

    Yes, you can book a stay at Landal GreenParks and enjoy your holiday surrounded by nature. The measurements can differ per country. Please check the FAQ questions in the category "situation per country" for more information.

  • Am I still able to book any type of accommodation?

    All accomodations are bookable. Please note the following per country:

    The Netherlands
    There is a maximum of  2 people (children younger than 13 excluded), unless the group exists out of one household. So it is not possible to book a stay with more than 2 people (household excluded). We see a household as: spouses, registered partners or other life partners, parents, grand-parents and kids, as long as they live at the same adress. 

    Belgium
    There is a maximum of 3 people in the social bubble (next to your household). This means you can book a stay with your household and 3 people from outside your household.

    Germany
    There is a maximum of 10 people per accommodation. The maximum may differ per region - please read the park specific information in the booking process. 

    The measurements can differ per country. Please check the FAQ questions in the category "situation per country" for more information.

Rebook and cancel
Parkinformation general
  • Does the curfew measures also apply to your holiday parks?

    Yes. The curfew measures implemented by the government will also apply in our park. We kindly ask you to take this into account and stay in your accommodation between 10:00 pm and 4:30 am. Have a great time together with a good film or fun game. You are allowed to go outside to walk the dog on a leash. 

  • Are face masks mandatory when visiting the parks?

    The Netherlands
    At our Dutch parks it's mandatory to wear a face mask in all public places in and around the parks.

    Are you visiting the Wadden Islands? Please make sure you wear a face mask when you travel by boat. The ferry to the Wadden Islands is also a public transport. 

    Germany
    At our parks in Germany its mandatory to wear a face mask in all public places in and around the parks. 

    Austria
    In Austria it is mandatory to wear a face mask in banks, restaurants, public transport, mountain lifts and all medical facilities. In additon, masks must be worn if a minimum distance of 1 meter cannot be maintained. This rule doesn't apply to children under an age of 7 and people with certain illness.  

  • Are the parks open?

    The opening of parks might differ based on local corona measures. Please check the most up to date information in the FAQ category "Situation per country". The health of our guests and employees is of primary importance. We follow the guidelines of the local authorities in each country. This means that we will temporarily close the facilities in our parks if needed.

  • Are the parks open for day guests?

    Unfortunatly we can not welcome day guests yet.

  • Are the campings open?

    All our campings in the Netherlands are open.The campings in Germany remain closed until March 7th 2021. 

  • Why do some parks close, and some parks stay open?

    Each park is unique, the range of our facilities and the location differ per park. We therefore carefully weigh up the measures we take per country and per park. We follow local government restrictions per country. Therefore some parks might be closed (temporarily).

Situation in the other countries
  • What is the current situation in the Netherlands?

    All our parks are open. Unfortunately due to measures by the Dutch government we had to close down all facilities, with the exception the parkshops and the take-away / delivery.

  • What is the current situation in Germany?

    Due to strict measures in Germany, our German parks are closed from November 2nd 2020 until April 25th 2021. 

    This includes the following holiday parks: Landal Mont Royal, Landal Sonnenberg, Landal Eifeler Tor, Landal Wirfttal, Landal Warsberg, Landal Hochwald, Landal Travemünde, Landal Winterberg, Landal Dwergter Sand, Landal Salztal Paradies and Ferienpark Marissa. 


    These measures apply until April 25th. The Landal holiday homes or flats can be booked again from April 26th onwards and are the ideal accommodation for a relaxing holiday with a feeling of security. Landal Travemünde will open up from May 9th. We look forward to welcoming you to our holiday parks soon.

  • What is the current situation in Belgium?

    All parks in Belgium are open!

    In order to prevent the spread of the coronavirus, we closely follow the measures taken by local authorities. As a result, not all facilities may be open, and not all activities may continue. We do our best to offer you a safe and good stay, taking the measures into account.

  • What is the current situation in Denmark?

    All our parks in Denmark are open, we take appropriate measures to offer you a carefree stay. With the adjustments we have made to our parks, your holiday at Landal GreenParks will look slightly different than you are used to. In order to prevent the spread of the coronavirus, we closely follow the measures taken by local authorities. As a result, not all facilities may be open, and not all activities may continue. We do our best to offer you a safe and good stay, taking the measures into account.

    You can find more information at the website of Visit Denmark

  • What is the current situation in Austria?

    Due to strict measures in Austria, our Austrian parks are closed.

    From April 30th 2021 Landal Bad Kleinkirchheim, Landal Rehrenberg, Landal Resort Maria Alm, Landal Brandnertal and Landal Chalet Matin will be open again. will open April 28th 2021. On May 21th 2021 Landal Katschberg og Landal Hochmontafon will also reopen. We look forward to welcoming you to our holiday parks soon.

  • What is the current situation in Switserland?

    All parks in Switserland are open again. We take appropriate measures to offer you a carefree stay. With the adjustments we have made to our parks, your holiday at Landal GreenParks will look slightly different than you are used to.

    In order to prevent the spread of the coronavirus, we closely follow the measures taken by local authorities. As a result, not all facilities may be open, and not all activities may continue. We do our best to offer you a safe and good stay, taking the measures into account.

  • What is the current situation in Czech?

    Due to the measures taken by the Czech government to contain the coronavirus, our Landal Marina Lipno holiday park will be closed until March 28, 2021.

  • What is the current situation in Hungary?

    The Hungarian government has decided that from September 1, 2020, foreign citizens may only enter Hungary in justified exceptional cases or for justified reasons. How long the border closure will last is still unknown. Please check the website of the Hungarian government for the latest entry regulations for your country of origin 

  • What is the current situation in Great Britain?

    Travel restrictions apply in and to Great Britain. Unfortunately it is not possible to make a booking for the parks in Great Britain with arrival until May 17, 2021. As soon as the situation changes, we will update it here.

     

Voucher - Refund
  • What should I do to receive the outstanding amount of my leisure voucher?

  • I got an email from you and filled in my details, when will I receive my voucher credit?

    After entering your details, you will receive a confirmation email from us. Within a maximum of 4 weeks after the expiry date of the voucher, the amount indicated on your leisure voucher will be transferred to your account. The expiry date of your voucher is one year after its date of issue, which is mentioned on your voucher.

  • Why do I have to provide my details for the voucher refund?

    For security and privacy reasons, we do not keep all payment details of our customers. In order for us to transfer the remaining voucher credit to you, we therefore kindly ask you to provide us with your details. You will be asked to provide these details in a secure environment.

  • Is it safe to enter my details?

    We will handle your data confidentially. You will be asked to provide your details in a secure environment. The details you provide will only be used for the refund of your voucher credit.

  • I can’t enter my details, what should I do?

    Click on the link you will find in our email to submit your details to us. To send us your details safely, we kindly ask you to log in to your My Landal account. Have you lost your account password? Then click on 'forgot password'. You will receive an email to reset your password. If you are unable to provide us with your data, please contact us at our Contact Centre.

     

Leisure voucher
  • What is a leisure voucher?

    The leisure voucher is an online payment method you can use for your new booking if your stay at one of our parks had to be cancelled because the park is closed.

    This sector-wide implemented leisure voucher was introduced because of the exceptional and unforeseen situation resulting from the spread of the coronavirus. This arrangement was implemented in consultation with the Consumer and Markets Authority (ACM) and the Ministry of Economic Affairs.

    The leisure voucher can be used for one year after issuance and can be redeemed as payment for a new booking. You will be able to choose from any accommodation that is currently available on our website.

    If you haven’t used the full or remaining value of your leisure voucher by the end of the expiry date, we will refund you the remaining amount.

    The complete terms and conditions of the leisure voucher can be found on the special voucher page.

  • How does the leisure voucher work?

    You can redeem the leisure voucher as an online payment method for a new booking via our website. How you can use your leisure voucher exactly, you can read in the e-mail in which you receive the leisure voucher. Unfortunately, it is not possible to redeem your leisure voucher online for a combination reservation consisting of multiple bungalows. In that case, please call our Contact Centre to redeem your leisure voucher. The leisure voucher can be redeemded in combination with a creditcard. If you do not possess a credit card, please contact our Contact Centre for your booking.

  • When do I receive a leisure voucher?

    You will receive a leisure voucher if you have booked a stay during a time that a park is closed. You don’t need to do anything. You will automatically receive an email from us with the leisure voucher.

  • I booked through a travel agency. Can I also receive a Leisure voucher?

    If you have made your booking through a travel agency, adapted conditions apply for the Leisure voucher. For more information, please contact the travel agency where you have booked.

  • What are the benefits of a voucher?

    - You can make an online booking yourself.
    - You can make the booking when you please, it is valid up to one year after you have received the leisure voucher.
    - You can choose from all parks and for all stays that are bookable on the website.

    If at the end of the period of validity of the voucher you have not yet used it or have not used it in full, we will refund the remaining amount to you. ebsite.

  • For what timeperiod is the leisure voucher valid?

    The leisure voucher is valid for one year after you have received it. That's why it is important that you redeem your leisure voucher within one year. Your new stay doesn't need to take place within this year. You can choose from the stays that are bookable on our website on that moment.

  • I don't have an email adress on which I can receive a leisure voucher, what should I do?

    We need an email adress to send the leisure voucher to. We ask you to make an email adress or send an email adress of a close family member to our Contact Center.

Other information
Questions?
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