Important information

EXTRA REBOOKING FLEXIBILITY
Up to one day before arrival in the event of:
  • a closed border, negative travel advice
  • negative travel advice (code orange or red)
  • quarantine obligation on arrival and/or return combined with negative travel advice
See our terms and conditions of booking
Book your stay
Rebook and cancel
Parkinformation general
  • Does the curfew measures also apply to your holiday parks?

    Yes. The curfew measures implemented by the government will also apply in our park until April 28 at 4:30 am. Until this time we kindly ask you to take this into account and stay in your accommodation between 10:00 pm and 4:30 am. Have a great time together with a good film or fun game. You are allowed to go outside to walk the dog on a leash. 

  • Are face masks mandatory when visiting the parks?

    The Netherlands
    At our Dutch parks it's not mandatory to wear a face mask. Wearing a face mask is only manditory in public transport.
     
    Are you visiting the Wadden Islands? Please make sure you wear a face mask when you travel by boat. The ferry to the Wadden Islands is also a public transport. 

    Germany
    At our parks in Germany its mandatory to wear a face mask in all public places in and around the parks. 

    Austria
    In Austria it is mandatory to wear a face mask in banks, public transport, mountain lifts and all medical facilities. This rule doesn't apply to children under an age of 7 and people with certain illness.  

  • Are the parks open?

    The opening of parks might differ based on local corona measures. Please check the most up to date information in the FAQ category "Situation per country". The health of our guests and employees is of primary importance. We follow the guidelines of the local authorities in each country. This means that we will temporarily close the facilities in our parks if needed.

  • Are the parks open for day guests?

    Unfortunatly we can not welcome day guests yet.

  • Are the campings open?

    All our campings in the Netherlands are open.The campings in Germany remain closed until March 7th 2021. 

  • Why do some parks close, and some parks stay open?

    Each park is unique, the range of our facilities and the location differ per park. We therefore carefully weigh up the measures we take per country and per park. We follow local government restrictions per country. Therefore some parks might be closed (temporarily).

Leisure voucher
  • What is a leisure voucher?

    The leisure voucher is an online payment method you can use for your new booking if your stay at one of our parks had to be cancelled because the park is closed.

    This sector-wide implemented leisure voucher was introduced because of the exceptional and unforeseen situation resulting from the spread of the coronavirus. This arrangement was implemented in consultation with the Consumer and Markets Authority (ACM) and the Ministry of Economic Affairs.

    The leisure voucher can be used for one year after issuance and can be redeemed as payment for a new booking. You will be able to choose from any accommodation that is currently available on our website.

    If you haven’t used the full or remaining value of your leisure voucher by the end of the expiry date, we will refund you the remaining amount.

    The complete terms and conditions of the leisure voucher can be found on the special voucher page.

  • How does the leisure voucher work?

    You can redeem the leisure voucher as an online payment method for a new booking via our website. How you can use your leisure voucher exactly, you can read in the e-mail in which you receive the leisure voucher. Unfortunately, it is not possible to redeem your leisure voucher online for a combination reservation consisting of multiple bungalows. In that case, please call our Contact Centre to redeem your leisure voucher. The leisure voucher can be redeemded in combination with a creditcard. If you do not possess a credit card, please contact our Contact Centre for your booking.

  • When do I receive a leisure voucher?

    You will receive a leisure voucher if you have booked a stay during a time that a park is closed. You don’t need to do anything. You will automatically receive an email from us with the leisure voucher.

  • I booked through a travel agency. Can I also receive a Leisure voucher?

    If you have made your booking through a travel agency, adapted conditions apply for the Leisure voucher. For more information, please contact the travel agency where you have booked.

  • What are the benefits of a voucher?

    - You can make an online booking yourself.
    - You can make the booking when you please, it is valid up to one year after you have received the leisure voucher.
    - You can choose from all parks and for all stays that are bookable on the website.

    If at the end of the period of validity of the voucher you have not yet used it or have not used it in full, we will refund the remaining amount to you. ebsite.

  • For what timeperiod is the leisure voucher valid?

    The leisure voucher is valid for one year after you have received it. That's why it is important that you redeem your leisure voucher within one year. Your new stay doesn't need to take place within this year. You can choose from the stays that are bookable on our website on that moment.

  • I don't have an email adress on which I can receive a leisure voucher, what should I do?

    We need an email adress to send the leisure voucher to. We ask you to make an email adress or send an email adress of a close family member to our Contact Center.

Situation in the other countries
  • What is the current situation in Germany?

    As of 17 May 2021, our parks will start to open again in Germany. It differs per region whether a park is allowed to open and what the applicable measures are. That is why we would like to refer you to the park page of the park you have in mind. There you will find the latest updated information.

  • What is the current situation in Belgium?

    All parks in Belgium are open!

    In order to prevent the spread of the coronavirus, we closely follow the measures taken by local authorities. As a result, not all facilities may be open, and not all activities may continue. We do our best to offer you a safe and good stay, taking the measures into account.

  • What is the current situation in Denmark?

    All our parks in Denmark are open, we take appropriate measures to offer you a carefree stay. With the adjustments we have made to our parks, your holiday at Landal GreenParks will look slightly different than you are used to. In order to prevent the spread of the coronavirus, we closely follow the measures taken by local authorities. As a result, not all facilities may be open, and not all activities may continue. We do our best to offer you a safe and good stay, taking the measures into account.

    You can find more information at the website of Visit Denmark

  • What is the current situation in Austria?

    All parks in Austria are open!

    In order to prevent the spread of the coronavirus, we closely follow the measures taken by local authorities. As a result, not all facilities may be open, and not all activities may continue. We do our best to offer you a safe and good stay, taking the measures into account.

    Please note: A valid negative test result (PCR or PoC test), a vaccination certificate or confirmation that you have recovered from a COVID-19 infection is required for check-in.

  • What is the current situation in Switserland?

    All parks in Switserland are open again. We take appropriate measures to offer you a carefree stay. With the adjustments we have made to our parks, your holiday at Landal GreenParks will look slightly different than you are used to.

    In order to prevent the spread of the coronavirus, we closely follow the measures taken by local authorities. As a result, not all facilities may be open, and not all activities may continue. We do our best to offer you a safe and good stay, taking the measures into account.

  • What is the current situation in Czech?

    Our holidaypark Landal Marina Lipno is open. 

    Please note: a passenger locator form and a negative COVID test (PCR or Poc) is required when entering the Czech Republic. 

    Further information about travel rules can be found here

  • What is the current situation in Hungary?

    Due to the measures taken by the Hungarian government to contain the coronavirus, our holiday park Landal Residence Duna will be closed until June 30, 2021.

  • What is the current situation in Great Britain?

    Until September 2, our parks in UK are only open to UK guests. Foreign guests are welcome again from September 3, provided they are fully vaccinated. We hope we can welcome everyone to the parks soon!

     

Voucher - Refund
  • What should I do to receive the outstanding amount of my leisure voucher?

  • I got an email from you and filled in my details, when will I receive my voucher credit?

    After entering your details, you will receive a confirmation email from us. Within a maximum of 4 weeks after the expiry date of the voucher, the amount indicated on your leisure voucher will be transferred to your account. The expiry date of your voucher is one year after its date of issue, which is mentioned on your voucher.

  • Why do I have to provide my details for the voucher refund?

    For security and privacy reasons, we do not keep all payment details of our customers. In order for us to transfer the remaining voucher credit to you, we therefore kindly ask you to provide us with your details. You will be asked to provide these details in a secure environment.

  • Is it safe to enter my details?

    We will handle your data confidentially. You will be asked to provide your details in a secure environment. The details you provide will only be used for the refund of your voucher credit.

  • I can’t enter my details, what should I do?

    Click on the link you will find in our email to submit your details to us. To send us your details safely, we kindly ask you to log in to your My Landal account. Have you lost your account password? Then click on 'forgot password'. You will receive an email to reset your password. If you are unable to provide us with your data, please contact us at our Contact Centre.

     

Other information
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