Service and contact

Log out of the website. Go to My bookings and view your booking without an account. You can then complete your payment.

Due to the transition to a new website and system, you may temporarily not be able to see your booking in your account. This is due to a technical error. We realise that this is very inconvenient and we are doing everything we can to resolve it as quickly as possible. You do not need to do anything; your booking is still valid in our system.

Would you still like to view or pay for your booking? Fortunately, you can do so without logging in. Go to My bookings in the menu and select View your booking without an account. Are you still logged in? Then log out first and follow the steps above.

Bookings arriving within 3 days
Can't find your booking in your account and arriving within 3 days? Please give us a call so we can help you further.

Good to know: bookings for a park in the United Kingdom or one of the Alps Resorts are never visible in your account, but you can always view and pay for them using the steps above.

It is certainly possible to receive guests in your accommodation during your stay. You must notify the park reception if the guests stay overnight in the accommodation. You will be charged for the cost of the bed linen and council taxes for the guests. It is only possible for guests to stay overnight if this does not exceed the maximum number of people that are permitted in the accommodation.

Please note: if visitors stay overnight, the number of beds in the accommodation may not be exceeded. In other words, in 4-person accommodation, a maximum of 4 people may stay overnight.

This is of course no problem. Are you using the digital key? Make sure you complete the pre-arrival checklist before arriving at the park. Then you will open the door of your accommodation via the key on your phone. And you won't have to go to reception.

If you go to a park without the digital key, please let us know what time you expect to arrive via the form below. We will pass this on to the reception of the park.