I have a question about:

Payment

Can I get a deferral of payment?
No, unfortunately that is not possible. We would like to refer you to our general terms and conditions, where you can see which payment terms apply to you. We cannot make any exceptions here. We will unfortunately have to cancel your reservation should you fail to pay within the set payment terms.
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I have a gift card and/or a voucher. How can I pay with this?
This is possible when making a new booking. You can enter the card number and the security code in the payment options. You can also pay an outstanding amount later on with your gift card or voucher. You can pay the remainder with iDeal or by credit card if the value of the gift card or voucher is lower. Have you already paid for everything? Then it will not be possible to use your voucher/gift card. Good to know: you cannot book a stay in Great Britain using the gift card and voucher. This also applies to the Dormio Resort Eifeler Tor and Marissa parks.
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I have received a payment reminder, but have already paid. What now?
Please disregard any reminders if you have already paid. You do not need to take any further action.
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The fare has been debited twice from my account. What do I do now?
We will automatically refund the overpaid amount to your account within a few days. Have you still not received this amount within 28 days? Please contact the Contact Center by telephone.
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Will I receive a payment confirmation after my payment?
Yes, you will receive a payment confirmation e-mail from us. You can also see in your account that your payment has been processed. If you have transferred the amount, it will take 3 working days before your payment is visible in your account. You will not receive a separate payment confirmation e-mail for a bank transfer.
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When must I pay for my booking?
When you make a booking you are required to make a deposit of 30% of the total amount. In the case of camping pitches, 50% of the fee must be paid.   

Landal GreenParks must have received the remaining amount due no later than 8 weeks before the start of your stay at Landal GreenParks as specified in the booking confirmation.

If the booking is made within 8 weeks of the start of your stay, the entire amount must be paid immediately.

See our general conditions for a complete overview of the payment conditions.


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Change booking

I have booked a stay and want to change the travel dates, accommodation or the duration of stay I have booked. Is this possible?
If your scheduled arrival date is more than 28 days from today’s date, it is still possible for you to change your travel date. To do so, please get in touch with our Contact Centre on: +31-(0)70 300 35 06. We will be happy to provide you with further individual assistance. The price of the booking will remain the same or will be increased. If the updated booking is more expensive, you will of course need to pay the difference.

If the booking has an arrival date less than 28 days from today, it is unfortunately not possible to change the travel dates.
 
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Can I change the house number of my accommodation?
The house number of your accommodation can be found in the Landal app and in your MyLandal account from 1 week before arrival. Would you prefer a different house number? Then you can register this for a fee (€35) by calling our Contact Center.
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I want to add or remove a travel companion. How can I do that?
You can easily do this yourself within MyLandal account. Go to the details of your reservation, there you will find the details of your travel companions under 'travel group'. Here you can change your travel group: you can add or remove a travel companion yourself. This concerns travel companions who stay the same number of days as you and not family / friends who stay overnight.

Adjusted price quote
Based on this, we recalculate the total price of your stay. You will also receive this adjusted quote from us by email. Have you added a travel companion? Then you can pay the amount that has been added under 'Payment information'. Is someone no longer going, and have you already paid for this? Then you will receive this payment back from us on arrival at the park.

Tip: Also enter the details of the people you are staying with at the park, so that you can check in faster and enjoy your stay.
 
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How do I add a pet to my existing booking?
Nice that your pet is coming on holiday with you! Please call the Contact Center. We will be happy to help you there. You can also contact us if you have registered a pet but are not taking it with you.
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How can I book additional arrangements?
You can book extras and/or arrangements online via My Landal.
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Can I reserve (extra) children’s furniture when booking?
Of course you can reserve (extra) children’s furniture. Please state when booking:
  • Child’s bed incl. bed linen (at Landal Resort Maria Alm: € 15)
  • Highchair
  • Playpen € 5,95
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Change personal data

My personal details on the booking are incorrect. How can I change them?
If the personal details in your booking are incorrect, please contact the Contact Center via tel. +31-(0)70 300 35 06.

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How can I reset my password?
You can change your password in your account via 'My details'. If you have forgotten your password, choose the option ‘Forgotten your password’ in the login screen.
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