Frequently Asked Questions

Payment
  • How do I know whether my payment was received correctly?

    You will receive a confirmation email from us about your order. Did you not receive a confirmation email? First check whether this email ended up in your spam folder. If not, then please contact our Contact Centre on 0900 - 8842 (standard call charges apply).

  • What should I do if my payment was not successful?

    If you are unable to order a gift card because your payment was not successful, please contact our Contact Centre on 0900 - 8842 (standard call charges apply). We will be pleased to provide further assistance.

  • Can I also pay for my gift card with a credit card?

    If you would like to order a gift card, then you can pay immediately online. It is possible to pay by creditcard (Visa and Mastercard). 

  • Do I have to pay for postage?

    Yes. The postage cost is €2.40.