I have a question about:

Validity

How long is my Landal Giftcard valid for?
The Landal Giftcard is valid for three years after activation. You can activate it easily and quickly with the activation code you receive by e-mail. Click activate giftcard and enter the giftcard number and activation code.
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Ordering

Does Landal offer business gift cards?
Landal offers gift cards for private use. These can be ordered here. These gift cards may also be ordered for business purposes, but Landal cannot provide an invoice for this. It is not possible to order the gift cards in bulk with an invoice. Our gift cards are therefore especially recommended for private use.
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How long in advance can I order a Landal Gift Card?
If you order the Landal Gift Card on a Monday before 5 pm, the card will arrive on Tuesday. If you order the Landal Gift Card on a Saturday, it will be delivered on a Tuesday.
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Where can I buy a Landal Gift Card?
You can buy the gift card here. You can choose an amount between € 5 and € 150. We have gift cards that we send by post and electronic gift cards that we send to the recipient by email.
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How do I know that my order was successful?
You will receive a confirmation email from us about your order. Did you not receive a confirmation email? First check whether this email ended up in your spam folder. If not, then please contact our Contact Centre on 0900 - 8842 (standard call charges apply).
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What should I do when I did not receive a confirmation email?
Did you not receive a confirmation email? First check whether this email ended up in your spam folder. If not, then please contact our Contact Centre on 0900 - 8842 (standard call charges apply).
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How is my Landal Gift Card packaged?
When you order a gift card that will be received by post, the card is packaged in a leaflet and is sent out in an envelope with an accompanying letter.
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How and when will my order be delivered?
Card sent by post
If you order the Landal Gift Card on a working day before 5 pm, the card will be sent out on the same day. If the Landal Gift Card is ordered on a Saturday, it will be delivered on a Tuesday. After it has been sent, you will receive an email explaining how to activate your gift card.

Electronic gift card
The electronic gift card is sent by email to the email address provided immediately after ordering and payment.
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How long will it take for me to receive my gift card by post?
If you order the Landal Gift Card on a working day before 5 pm, the card will be sent out on the same day. If you order the Landal Gift Card on a Saturday, it will be delivered on a Tuesday.
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Can I follow my order using track & trace?
No, unfortunately this is not possible. The gift card is sent by standard post and does not have any credit when it is sent out. When the gift card is received, the value can be put on the card using the activation email.
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Payment

How do I know whether my payment was received correctly?
You will receive a confirmation email from us about your order. Did you not receive a confirmation email? First check whether this email ended up in your spam folder. If not, then please contact our Contact Centre on 0900 - 8842 (standard call charges apply).
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What should I do if my payment was not successful?
If you are unable to order a gift card because your payment was not successful, please contact our Contact Centre on 0900 - 8842 (standard call charges apply). We will be pleased to provide further assistance.
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Can I also pay for my gift card with a credit card?
If you would like to order a gift card, then you can pay immediately online. It is possible to pay by creditcard (Visa and Mastercard). 
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Do I have to pay for postage?
Yes. The postage cost is €2.40.
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Activation and redemption

How do I redeem a Landal Gift Card?

You have received a Landal Gift Card. Now it is time to redeem your gift.

  • First, choose a destination. Landal GreenParks has over a 100 holiday parks in the Netherlands and abroad, all located right in the middle of nature.
  • You can book your holiday online via our website.
  • Please note that the gift card does not allow you to book a stay in Great Britain.
  • Under payment, select 'reserve and pay within 14 days’ or indicate that you want to pay with a leisure voucher;
  • You complete the booking without payment and will receive a temporary reservation confirmation by e-mail;
  • You start the payment process by clicking on the payment link in the e-mail. You do this by entering your card number and the security code;
  • Scratch away the scratch layer on the back of the card to reveal the 6-figure security code. With a digital giftcard, the security code is stated under the card number in the e-mail.
  • The credit on the leisure voucher will then be calculated automatically;
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Can I pay with a Landal Gift Card after I have made a reservation?
You can view your reservation under “My Reservation” and request your payment information. You can pay your outstanding bill here right away with the Landal Gift Card. If there is still an outstanding entry after you have redeemed the gift card, we request that you pay the remaining amount right away. Go to your account to view your booking.

Please note: The Landal Gift Card can only be redeemed at the time of paying for your booking. You cannot use the Landal Gift Card during your stay on the park.
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What should I do if I did not receive an activation email?
The activation email probably ended up in your spam folder. If not, then please contact our Contact Centre on 0900 - 8842 (standard call charges apply).
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Are there also parks where I cannot redeem my gift card?
The currency of the gift card is the euro. You can only redeem the gift card when you pay for your booking in euros. Reservations for parks in England and Switzerland can only be paid online with the gift card and not at the reception of the park.
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Do I have to spend a Landal Gift Card in one go?
No, that is not necessary. The amount remaining on your Landal Gift Card will be stored and you can use it next time you visit. You can check the balance on your Landal Gift Card here.
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How can I activate my gift card?
The balance on the gift card is not activated when the order is sent out for security reasons. It is quick and easy for you to activate the card using the activation code that you will receive by email. Click on Activate Gift Card and enter the number of your gift card and the activation code. Your gift card is now activated and ready for use.
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My card does not work. What should I do now?
Did you receive a gift card by post? If you did, you need to activate it first. It is quick and easy to do this using the activation code that you will receive by email. Click on Activate Gift Card and enter the number of your gift card and the activation code. Your gift card is now activated and ready for use. Is your card still not working after activation? If this is the case, please contact our Contact Centre on 0900 - 8842 (standard call charges apply).
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What is the balance (remaining) on my Landal Gift Card?
You can check the balance on your Landal Gift Card here.
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Where can I find the security code on the Landal Giftcard?
Scratch away the scratch layer on the back of the card to reveal the 6-figure security code. With an e-card, the security code is stated under the card number. You need the security code to redeem your giftcard. You also need to enter the security code to check the balance on the card.
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Other subjects

How does Landal GreenParks deal with personal data?
You find a more detailed description of which data we process in our privacy statement.
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What should I do if I have not received my gift card by post?
Please contact our Contact Centre on 0900 - 8842 (standard call charges apply). We will be pleased to provide further assistance.
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Is it possible to receive it in a gift package?
Unfortunately, it is not possible to receive it in a gift package. When you order a gift card that will be received by post, the card will be packaged in an envelope and will be packaged in a leaflet and will be sent out in an envelope with an accompanying letter.
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I have a question/complaints about my order
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Where can I find the general terms and conditions?
You can find the general terms and conditions for the Landal Gift Card here.
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