Can I cancel if the family has a positive corona test / quarantine obligation at the time of departure?
Check your cancellation insurance to see if this is covered. Did you book your stay 14 days or less ago and your arrival is not within 30 days? Then you can cancel your stay free of charge. Log in to your My Landal account to cancel your stay.
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When I rebook my stay to a later period, and this will be more expensive, do I pay additional costs?
Yes, if the changed booking becomes more expensive, you will be required to pay the extra price difference.
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I have taken out a cancellation insurance with Europ Assistance via Landal GreenParks. What are my rights if I want to cancel my stay?
You will find the answers to many frequently asked questions about cancellation insurance on the Europ Assistance website. Here you can read when you can use the cancellation insurance and how you file a claim. If you are unable to find the answer to your questions, we kindly ask you to contact Europ Assistance directly.
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I booked through a travel agency. Can I also rebook?
If you have made your booking through a travel agency, you can also rebook to another period and / or a different park. For more information, please contact the travel agency where you have booked.
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