I have a question about:

Parkinformation general

Are there any COVID measures at your parks?
No, there are no more measures at our parks (this applies to all countries). If this changes, we will ensure that the information on our website is adjusted as soon as possible.
Was this answer helpful for you?

Rebook and cancel

Can I cancel if the family has a positive corona test / quarantine obligation at the time of departure?
Check your cancellation insurance to see if this is covered. Did you book your stay 14 days or less ago and your arrival is not within 30 days? Then you can cancel your stay free of charge. Log in to your My Landal account to cancel your stay.
Was this answer helpful for you? When I rebook my stay to a later period, and this will be more expensive, do I pay additional costs?
Yes, if the changed booking becomes more expensive, you will be required to pay the extra price difference.
Was this answer helpful for you? I have taken out a cancellation insurance with Europ Assistance via Landal GreenParks. What are my rights if I want to cancel my stay?
You will find the answers to many frequently asked questions about cancellation insurance on the Europ Assistance website. Here you can read when you can use the cancellation insurance and how you file a claim. If you are unable to find the answer to your questions, we kindly ask you to contact Europ Assistance directly.
Was this answer helpful for you? I booked through a travel agency. Can I also rebook?
If you have made your booking through a travel agency, you can also rebook to another period and / or a different park. For more information, please contact the travel agency where you have booked.
Was this answer helpful for you?

Voucher

What value is on the leisure voucher?
The leisure voucher has the value of the travel sum that you have already have paid.
Was this answer helpful for you? Do I have to spend the total amount of the leisure voucher in one time?
No, you can decide how you want to spend the value of the leisure voucher. If you make a new booking for a lower amount than the value of the leisure voucher, the remainder will remain on the leisure voucher. We therefore advise you to keep the leisure voucher in a safe place. Please note that you can redeem the leisure voucher for a new booking up to a maximum of one year after it has been issued. If you have not used the full value of your leisure voucher after one year, we will refund the remainder to you.
Was this answer helpful for you? What should I do to receive the outstanding amount of my leisure voucher?
We will send you an email as soon as your voucher's expiry date (1 year from the date of issue) approaches. There is no need for you to contact us about this. We ask you to share your data with us in a secure environment in the e-mail you receive from us. We will credit your account with the remaining credit 4 weeks following the expiry date of your coupon.
Was this answer helpful for you? I got an email from you asking me to provide my details for the refund of my voucher credit. Is this a genuine email?
After one year from the date of issue, any remaining credit on a leisure voucher will expire. Customers with vouchers that are about to expire will receive an email from us to initiate the refund process. 
Was this answer helpful for you? Why do I have to provide my details for the voucher refund?
For security and privacy reasons, we do not keep all payment details of our customers. In order for us to transfer the remaining voucher credit to you, we therefore kindly ask you to provide us with your details. You will be asked to provide these details in a secure environment.
Was this answer helpful for you? I can’t enter my details, what should I do?
Click on the link you will find in our email to submit your details to us. To send us your details safely, we kindly ask you to log in to your My Landal account. Have you lost your account password? Then click on 'forgot password'. You will receive an email to reset your password. If you are unable to provide us with your data, please contact us at our Contact Centre.
 
Was this answer helpful for you? I got an email from you and filled in my details, when will I receive my voucher credit?
After entering your details, you will receive a confirmation email from us. Within a maximum of 4 weeks after the expiry date of the voucher, the amount indicated on your leisure voucher will be transferred to your account. The expiry date of your voucher is one year after its date of issue, which is mentioned on your voucher.
Was this answer helpful for you?

Didn't find the information you needed?

Go to Service & Contact and search for another topic or reach out to our Contact Centre.