Frequently Asked Questions
When I rebook my stay to a later period, and this will be more expensive, do I pay additional costs?
Yes, if the changed booking becomes more expensive, you will be required to pay the extra price difference.
What do I have to do if I want to rebook?
Please contact the Contact Centre. Due to the coronavirus measures, we have made an adjustment to our terms and conditions. Please see the possibilities for rebooking in the general terms and conditions that apply to you. This will depend on the date on which you made your booking.
Did you receive a leisure voucher from us? Please go to out page about the leisure voucher for more information on how to redeem it.
I have taken out a cancellation insurance with Europ Assistance via Landal GreenParks. What are my rights if I want to cancel my stay?
You will find the answers to many frequently asked questions about cancellation insurance on the Europ Assistance website. Here you can read when you can use the cancellation insurance and how you file a claim. If you are unable to find the answer to your questions, we kindly ask you to contact Europ Assistance directly.
I booked through a travel agency. Can I also rebook?
If you have made your booking through a travel agency, you can also rebook to another period and / or a different park. For more information, please contact the travel agency where you have booked.
Can I change my stay to a different date?
In many cases you can move your stay to another date. Please contact the Contact Centre. Due to the coronavirus measures, we have made an adjustment to our terms and conditions. Please see the possibilities for rebooking in the general terms and conditions that apply to you. This will depend on the date on which you made your booking.
Can I still book a holiday?
Yes, you can book a stay at Landal GreenParks and enjoy your holiday surrounded by nature. The measurements can differ per country. Please check the FAQ questions in the category "situation per country" for more information.
Am I still able to book any type of accommodation?
All accomodations are bookable. Please note the following per country:
There is a maximum of 2 people (children younger than 13 excluded), unless the group exists out of one household. So it is not possible to book a stay with more than 2 people (household excluded). We see a household as: spouses, registered partners or other life partners, parents, grand-parents and kids, as long as they live at the same adress.
There is a maximum of 3 people in the social bubble (next to your household). This means you can book a stay with your household and 3 people from outside your household.
There is a maximum of 10 people per accommodation. The maximum may differ per region - please read the park specific information in the booking process.
The measurements can differ per country. Please check the FAQ questions in the category "situation per country" for more information.
Are there any special booking conditions considering Corona?
The coronavirus measures have resulted in extraordinary circumstances for Landal GreenParks. That is why we have made a temporary adjustment to our terms and conditions. View the bookingsconditions that are applicable to you. This will depend on the date on which you made your booking.
I booked through a travel agency. Can I also receive a Leisure voucher?
If you have made your booking through a travel agency, adapted conditions apply for the Leisure voucher. For more information, please contact the travel agency where you have booked.
What is a leisure voucher?
The leisure voucher is an online payment method you can use for your new booking if your stay at one of our parks had to be cancelled because the park is closed.
This sector-wide implemented leisure voucher was introduced because of the exceptional and unforeseen situation resulting from the spread of the coronavirus. This arrangement was implemented in consultation with the Consumer and Markets Authority (ACM) and the Ministry of Economic Affairs.
The leisure voucher can be used for one year after issuance and can be redeemed as payment for a new booking. You will be able to choose from any accommodation that is currently available on our website.
If you haven’t used the full or remaining value of your leisure voucher by the end of the expiry date, we will refund you the remaining amount.
The complete terms and conditions of the leisure voucher can be found on the special voucher page.
What are the benefits of a voucher?
- You can make an online booking yourself.
- You can make the booking when you please, it is valid up to one year after you have received the leisure voucher.
- You can choose from all parks and for all stays that are bookable on the website.
If at the end of the period of validity of the voucher you have not yet used it or have not used it in full, we will refund the remaining amount to you. ebsite.
For what timeperiod is the leisure voucher valid?
The leisure voucher is valid for one year after you have received it. That's why it is important that you redeem your leisure voucher within one year. Your new stay doesn't need to take place within this year. You can choose from the stays that are bookable on our website on that moment.
When do I receive a leisure voucher?
You will receive a leisure voucher if you have booked a stay during a time that a park is closed. You don’t need to do anything. You will automatically receive an email from us with the leisure voucher.
Are the parks open?
The opening of parks might differ based on local corona measures. Please check the most up to date information in the FAQ category "Situation per country". The health of our guests and employees is of primary importance. We follow the guidelines of the local authorities in each country. This means that we will temporarily close the facilities in our parks if needed.
Does the curfew measures also apply to your holiday parks?
Yes. The curfew measures implemented by the government will also apply in our park. We kindly ask you to take this into account and stay in your accommodation between 9:00 pm and 4:30 am. Have a great time together with a good film or fun game. You are allowed to go outside to walk the dog on a leash.
Why do some parks close, and some parks stay open?
Each park is unique, the range of our facilities and the location differ per park. We therefore carefully weigh up the measures we take per country and per park. We follow local government restrictions per country. Therefore some parks might be closed (temporarily).
Are face masks mandatory when visiting the parks?
At our Dutch parks it's mandatory to wear a face mask in all public places in and around the parks.
Are you visiting the Wadden Islands? Please make sure you wear a face mask when you travel by boat. The ferry to the Wadden Islands is also a public transport.
At our parks in Germany its mandatory to wear a face mask in all public places in and around the parks.
In Austria it is mandatory to wear a face mask in banks, restaurants, public transport, mountain lifts and all medical facilities. In additon, masks must be worn if a minimum distance of 1 meter cannot be maintained. This rule doesn't apply to children under an age of 7 and people with certain illness.
Are the campings open?
All our campings in the Netherlands are open.The campings in Germany remain closed until March 7th 2021.
What is the current situation in Great Britain?
Travel restrictions apply in and to Great Britain. Unfortunately it is not possible to make a booking for the parks in Great Britain with arrival until February 28, 2021. As soon as the situation changes, we will update it here.
What is the current situation in the Netherlands?
All our parks are open. Unfortunately due to measures by the Dutch government we had to close down all facilities, with the exception the parkshops and the take-away / delivery.
What is the current situation in Germany?
Due to strict measures in Germany, our German parks are closed from November 2nd 2020 until March 7th 2021.
This includes the following holiday parks: Landal Mont Royal, Landal Sonnenberg, Landal Eifeler Tor, Landal Wirfttal, Landal Warsberg, Landal Hochwald, Landal Travemünde, Landal Winterberg, Landal Dwergter Sand, Landal Salztal Paradies and Ferienpark Marissa.
These measures apply until March 7th. The Landal holiday homes or flats can be booked again from March 8th onwards and are the ideal accommodation for a relaxing holiday with a feeling of security. We look forward to welcoming you to our holiday parks soon.
What is the current situation in Belgium?
All parks in Belgium are open!
In order to prevent the spread of the coronavirus, we closely follow the measures taken by local authorities. As a result, not all facilities may be open, and not all activities may continue. We do our best to offer you a safe and good stay, taking the measures into account.
What is the current situation in Denmark?
All our parks in Denmark are open, we take appropriate measures to offer you a carefree stay. With the adjustments we have made to our parks, your holiday at Landal GreenParks will look slightly different than you are used to. In order to prevent the spread of the coronavirus, we closely follow the measures taken by local authorities. As a result, not all facilities may be open, and not all activities may continue. We do our best to offer you a safe and good stay, taking the measures into account.
You can find more information at the website of Visit Denmark.
How do I stay up to date with the latest information regarding the Coronavirus?
You can read the latest information about the Coronavirus and the measures on the RIVM website. On this page we will keep you informed about what these measures mean for your stay at Landal GreenParks.