I have a question about:

Reservations

How many accommodations can I book at once?
A maximum of 4 accommodations at the same time can be booked via our website. You can put together your combination reservation at one park and for one travel period. The bungalow types can be different and can also be a combination of a bungalow and a camping pitch. When you book several bungalows at the same time, you only pay reservation costs once. Do you prefer to book several bungalows next to each other? Which can! Select the desired house numbers in preferences (you only pay preference costs once).

Do you want to book more than 4 bungalows at the same time? Please contact our Contact Center. Do you want to book more than 25 accommodations at the same time? Then you can contact our Business Line department. The telephone number of this department is +31 (0)88 - 205 98 88.
Was this answer helpful for you?
Do I get a special discount if I book multiple accommodations at once?
No, there is no special discount when booking multiple accommodations at once. However, you only pay reservation costs and any preference costs once.
Was this answer helpful for you?
In which cases can I only book my accommodation by phone?
If you want to book for arrival on the same day, you can only book your accommodation by phone. We will then contact the park to make sure that your selected accommodation is ready in time. Also when there is only one of your accommodation type left, you may only be able to book by phone. We will be happy to tell you more about the location of your accommodation, so you know exactly what to expect when you arrive at the park.
Was this answer helpful for you?
I have lost my booking confirmation. What should I do?
You will receive your booking confirmation and invoice by e-mail within 24 hours after your booking has been processed. Check to make sure that it is not in your junk e-mails. Is this not the case? Please call the Contact Center if you have lost your confirmation. We will then send your booking confirmation again by e-mail. Please call the Contact Center on tel. +31 88 205 9000.
Was this answer helpful for you?

Discounts and offers

How can I book a special offer or last minute by phone?
If you wish to book a special offer, you can do this online now. If you prefer to book by telephone you will have to specify the offer code. This is specified in the description of the offer.
Was this answer helpful for you?
How can I book using a discount voucher?
Do you have a discount code and do you want to use it for a new booking? Then go to the URL associated with this discount code. Each discount promotion includes a unique promotion code. You can see which conditions apply on this page. Have you already made a reservation and you still want to apply the discount code? Then please call the Contact Centre on 0900 - 8842 within 14 days. Did you make the reservations more than 14 days ago? Then unfortunately you can no longer apply the discount code.
Was this answer helpful for you?

Special requests

Does Landal GreenParks also have room for meetings and events?
Yes, we do. Think of company outings, meetings or other events. Gather inspiration at a unique location, in the middle of nature!
Landal Business Line Was this answer helpful for you?
Can I also book towels and make use of the bedmaking service?
Yes, you can choose a 'comfort package' in your account. You will have both towels and your bedmaking service if you book a comfort package. You can also choose only towels or only made beds. This varies per park that you can choose from. You can add these extras when making your booking or can do so afterwards via your account.
Was this answer helpful for you?
Can I choose a specific unit number for my accommodation myself?
This is possible at selected locations only and is never guaranteed, please call us if this is important to you.
Was this answer helpful for you?

Payments

I have a gift card and/or a voucher. How can I pay with this?
This is possible when making a new booking. You can enter the card number and the security code in the payment options. You can also pay an outstanding amount later on with your gift card or voucher. You can pay the remainder with iDeal or by credit card if the value of the gift card or voucher is lower. Have you already paid for everything? Then it will not be possible to use your voucher/gift card. Good to know: you cannot book a stay in Great Britain using the gift card and voucher. This also applies to the Dormio Resort Eifeler Tor and Marissa parks.
Was this answer helpful for you?
I have received a payment reminder, but have already paid. What now?
Please disregard any reminders if you have already paid. You do not need to take any further action.
Was this answer helpful for you?
Can I get a deferral of payment?
No, unfortunately that is not possible. We would like to refer you to our general terms and conditions, where you can see which payment terms apply to you. We cannot make any exceptions here. We will unfortunately have to cancel your reservation should you fail to pay within the set payment terms.
Was this answer helpful for you?
Will I receive a payment confirmation after my payment?
Yes, you will receive a payment confirmation e-mail from us. You can also see in your account that your payment has been processed. If you have transferred the amount, it will take 3 working days before your payment is visible in your account. You will not receive a separate payment confirmation e-mail for a bank transfer.
Was this answer helpful for you?
When must I pay for my booking?
When you make a booking you are required to make a deposit of 30% of the total amount. In the case of camping pitches, 50% of the fee must be paid.   

Landal GreenParks must have received the remaining amount due no later than 8 weeks before the start of your stay at Landal GreenParks as specified in the booking confirmation.

If the booking is made within 8 weeks of the start of your stay, the entire amount must be paid immediately.

See our general conditions for a complete overview of the payment conditions.


Was this answer helpful for you?

Insurances

Can I take out travel and/or cancellation insurance via Landal GreenParks?
Yes, you are able to do this. We offer travel and cancellation insurance in collaboration with Europ Assistance.
View our insurances Was this answer helpful for you?

Conditions

How old must you be to make a booking at Landal GreenParks?
We only accept reservations from people who are 18 years of age or older. The main booker must also be present during the stay. Reservations made by people under the age of 18 are not valid. 

We reserve the right to refuse any changes to reservations, especially for groups, or to impose special conditions on them without giving any reason.
Was this answer helpful for you?
What are the Terms and Conditions for Landal GreenParks?
You can view the General Terms and Conditions for Landal GreenParks here.
Our terms and conditions Was this answer helpful for you?
What happens to my personal data?
When you make a booking to stay at one of our parks, we need certain data from you. We also process data in other cases, such as requests for information, the administration of competitions and visits to our websites. When doing so, we also use the services of third parties who receive certain personal data and process these on behalf of Landal GreenParks. This occurs, for instance, for the distribution of the emailing or processing of our guest surveys. When you make a booking, your data is shared with the park where you will be staying.

The Privacy Notice describes the data we may process and what we do with these data in more detail.
Was this answer helpful for you?

Didn't find the information you needed?

Go to Service & Contact and search for another topic or reach out to our Contact Centre.