If you are forced to cancel a booking, you will unfortunately be charged a cancellation fee. If you cancel more than 28 days before arrival this will be 30% of the total costs; if you cancel less than 28 days before arrival, the total cost/agreed rental price will be charged. You can insure yourself against this risk by taking out a cancellation insurance when making your reservation. If you have not arrived within 24 hours of the agreed date without notification, this will be treated as a cancellation.
See if the answer can be found in the frequently asked questions section or review
the top 5. You can also ask a question via e-mail. We will respond as soon as possible.
Do you wish to contact us by phone?
Then call the Contact Centre on 31-(0)70 300 35 06.
Contact Centre opening times
Monday to Friday from 09:00 to 21:00.
Saturday, Sunday and holidays from 10:00 to 15:00.