Frequently asked questions

5 most frequently asked questions

Frequently asked questions

Choose a topic from the overview.

- Parks and campsites
- Parks generalAll questions
- Are barbecues permitted at the parks?
- Where can I find the different parks of Landal GreenParks?
- I have difficulty walking. Is it possible to park beside the accommodation?
- Which parks have accommodation with a fenced garden?
- Can fireworks be let off at the parks?
- Can I use the internet at the parks?
- Where can I find maps of the parks?
- Which are the newest parks at Landal GreenParks?
- To which parks can I take a pet?
- What is the smoking policy at the parks?
- What is the current weather forecast for the park?
- Parks and campsites
- FacilitiesAll questions
- Which parks have beauty and wellness facilities?
- Which parks have golf facilities?
- Which parks have a subtropical swimming paradise?
- Parks and campsites
- AccommodationsAll questions
- Does Landal GreenParks also have apartments?
- How many people can use the accommodation?
- Where can I find information about the interior of the accommodation?
- Is the interior identical in all the accommodations?
- Are pets allowed in the accommodation? And if so, how many?
- Is all the accommodation non-smoking?
- What types of accommodation are available?
- Parks and campsites
- Special chaletsAll questions
- Do any of the parks have accommodation suitable for asthma and COPD sufferers?
- Which parks have chalets for 10 people or more?
- Is customised care provided in the chalets?
- Do any of the parks have accommodation suitable for the disabled?
- Which parks have family chalets?
- Which parks have luxury chalets?
- Parks and campsites
- CampsitesAll questions
- What are the arrival and departure times at the campsites?
- Which parks also have a campsite?
- What facilities are available at the campsite?
- Is there a minimum duration for campsite bookings?
- Which campsites allow me to take a pet?
- Is it possible to put up a second tent on the pitch?
- What types of pitches do the campsites have?
- Parks and campsites
- Winter sportsAll questions
- From which age are children allowed to have ski lessons?
- Do the ski areas have a high probability of snow?
- Can I hire ski equipment in advance at the winter sports parks?
- Do the winter sports parks provide ski lessons?
- What does a ski pass cost?
- Are snow chains or winter tyres compulsory in Germany, Austria or Switzerland?
- Reservations/payments
- ReservationsAll questions
- How can I book a special offer or last minute by phone?
- How can I make a booking?
- Can I book a Comfort package with my accommodation?
- Can you buy Landal GreenParks gift vouchers?
- How many bungalows can I book?
- How old must you be to make a booking at Landal GreenParks?
- Is it possible to book a week's stay from Monday to Monday?
- Why can't I book more than two weeks via the website?
- Can I book a non-standard stay?
- Why is the park or type of accommodation I selected not displayed?
- What is/is not included in the rental price?
- I have not yet received the confirmation documents. What should I do?
- Am I obliged to hire bed linen during my stay?
- Can I take an option on a booking?
- Which packages can I book?
- Can I already pre-book for 2012?
- I am able to make specify a preference during the booking process. What does this mean?
- Can I state a preference when booking and when will I know my bungalow number?
- Can I be placed on a waiting list if my preference is no longer available?
- When can I make a reservation?
- Reservations/payments
- Discount/offersAll questions
- Why have I not received the discount that was specified in the brochure?
- What are the discount conditions at Landal GreenParks?
- How can I book using a discount voucher?
- Which discounts are standard at Landal GreenParks?
- How can I stay informed about special offers and discounts?
- Why can't all special offers and arrangements be reserved via Internet?
- Reservations/payments
- PaymentsAll questions
- Will I receive a confirmation letter after I make an online payment?
- Can I pay by credit card?
- What happens during the online payment procedure when I make my booking?
- Is paying online safe?
- Can I use my credit card to make a secure payment?
- Which payment methods are there?
- What is the payment procedure?
- Is it safe to pay online with my credit card?
- When must I pay for my booking?
- Reservations/payments
- InsurancesAll questions
- Why is it important to take out a cancellation insurance?
- Where can I find the claims form?
- Reservations/payments
- ConditionsAll questions
- What happens to my personal data?
- Reservations/payments
- Change and cancelAll questions
- How can I cancel my booking and what are the consequences?
- What are the cancellation conditions?
- How can I change my booking and/or book additional packages?
- My personal details on the booking are incorrect. How can I change them?
- Arrival and stay
- Before you leaveAll questions
- Where can I find the addresses and directions to the parks?
- Will I receive the confirmation documents by post before I leave for the park?
- Where can I find an inventory of the accommodation?
- Is an ‘Autobahnvignet’ (motorway sticker) compulsory for the Swiss and Austrian parks?
- How can I complete my night registration form?
- Why do I have to register the personal details of my travel companions?
- Where can I find the registration form?
- Do I need a valid passport to stay at Landal Marina Lipno in the Czech Republic?
- Arrival and stay
- Check inAll questions
- I will not be able to get to the reception before they shut. What should I do?
- What documents do I need to check in at the park?
- Can I arrive and check in early?
- Arrival and stay
- StayAll questions
- What are the arrival times and how long can you stay at Landal GreenParks?
- Is het possible to extend my stay?
- I would like to receive guests during my stay. Is this possible?
- Arrival and stay
- ChildrenAll questions
- Can I reserve (extra) children’s furniture when booking?
- What is the closest airport to the foreign parks?
- What precisely do you mean by cot?
- Are cots also made up?
- What special facilities for children does Landal GreenParks have at the parks?
- Arrival and stay
- Park receptionAll questions
- What are the opening times of the park reception?
- Other suspects
- About Landal GreenParksAll questions
- What is the history of Landal GreenParks?
- Where can I find news about Landal GreenParks?
- How is the Landal GreenParks organisation structured?
- Other suspects
- ContactAll questions
- Can I submit a change of address?
- Where can I ask a question or make a remark?
- How can I unsubscribe from receiving information by email or post?
- Other suspects
- BusinessAll questions
- Can I organise my company outing via Landal GreenParks?
- Does Landal GreenParks also have rooms for meetings and events?
- Other suspects
- Buy/sellAll questions
- Can I buy a bungalow?

FAQ's

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All prices exclude € 21.50 (from 2011: € 22) reservation fee (Het Vennenbos and
De Lommerbergen: € 24.50), € 6.25 bed linen per person per stay, obligatory, € 3.95 cot linen, tourist tax and other charges. Prices are subject to change.

© Landal GreenParks B.V. 2010

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